Correspondence Clerk - Albany Medical Center

Albany Medical Center•Albany, NY

1d•$43,599 - $56,679

About The Position

The Correspondence Clerk works in the Hospital or Physician Billing department of the Albany Med Health System, providing timely communication support for the business office with insurance companies, third-party vendors, and patients. The clerk processes and coordinates correspondence received through channels such as mail, fax, bank lockbox, and electronic portals within Patient Financial Services. Duties may include looking up billing information in EPIC, identifying and categorizing correspondence, and prioritizing items with deadlines. OnBase is used to route correspondence to the appropriate locations; some items may be sent through interoffice mail or paper processes to departments that do not use OnBase. Professional communication with internal and external peers and departments is required. The role involves working in a high-volume environment and requires attention to detail, organization, and the ability to prioritize work independently under time constraints and deadlines. Training is provided, and no prior experience is needed. The position may involve access to sensitive patient and organizational information, including HIPAA-protected health information. Access and use of such information must be limited to what is necessary for assigned duties and protected from unauthorized access or modification in accordance with applicable policies and standards.

Requirements

High school diploma or GED.
No prior experience required; training will be provided.
Basic computer skills.
Basic office equipment operation.
Attention to detail and organizational skills.
Verbal and written communication skills and reading comprehension.
Ability to work in a high-volume environment.
Ability to work independently with minimal supervision and under time constraints and deadlines, and to prioritize workload effectively.
Working knowledge of payer websites.
Proficient use of Epic to obtain information needed for correspondence.

Nice To Haves

Microsoft Office skills.

Responsibilities

Work on or distribute business-office correspondence received by USPS mail, fax, external file transmission (such as bank lockboxes), or interoffice mail.
Use OnBase to coordinate and distribute correspondence, including parsing large files into individual files and routing them to appropriate folders for responsible areas.
Navigate payer websites to retrieve required payer correspondence.
Use Epic to obtain information needed for correspondence.
Identify cash-related items, including checks and remittances; batch checks to Finance and route remittances to the cash posting folder.
Mail paper claims as instructed.
Scan and fax documents.
Collaborate and communicate with peers and leadership to ensure policies and procedures are updated as needed.
Provide peer-to-peer support as needed to enhance cross-training.
Perform additional duties as assigned.