CORRESPONDENCE ANALYST

Methodist Health System•Dallas, TX

About The Position

The Correspondence Analyst is responsible for releasing the medical information via paper, digital, or microfilm to various requestors for healthcare, legal, billing, personal, auditing or governmental reasons. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community.

Requirements

High School Graduate or equivalent.
Type 30 wpm accurately.
Computer knowledge and/or experience

Responsibilities

Assures patient confidentiality or each patient's medical record (HIPAA compliant with patient identification being accurate whenever released for any purpose).
Answers telephone calls in a pleasant voice tone and identifies department, individual name and ask how to assist the caller (handling a request, accepting and forwarding messages accurately).
Attentive to details and does a thorough review of what is being requested to what is being released.
Provides prompt return calls to customers leaving messages (with questions or status checks).
Greets and directs all walk-in customers in a professional and courteous manner.
Logs requests timely to assure a status update is readily accessible.
Comply with standard deadlines for requests with a 2-day turnaround at a maximum for healthcare customer requests from date of receipt to completion date to include burning CD and /or film upon request. (Physician's office, Hospitals, Clinics).
Comply with standard deadlines for requests with a 3-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (CBO, Prime, Internal Auditor, Denial Management, ADRS, MyChart customer service, EMS, Subpoenas).
Comply with standard deadlines for multiple requests with a 30-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (Disability, External Auditors)
Charges accurately the pre-payment allowable fees set by the state for billable accounts or fees set by Methodist Health System's administration (Insurance, Legal, Auditors, or Patient in the form of paper, digital or microfilm).
Other duties as assigned.