Correctional Youth Security Supervisor III - Mount View Youth Service Center

State of Colorado•Denver, CO

12h•Onsite

About The Position

This position is a first-line formal supervisory role dedicated to overseeing or providing supervision for direct care Youth Services Specialists. This is accomplished through the supervision of subordinate series FTE and/or through direct provision of the service. The role routinely manages scheduling of staff, movement of juveniles, oversees admissions/releases, orientation (for both staff and youth), security/control functions, educational support services, daily programming, recreation, meals, medical referral and follow-up, and customer service. The supervisor is responsible to identify, report, document and intervene in subordinate staff performance concerns, when necessary. They are also responsible to model, uphold and ensure compliance with DYS (Division of Youth Services) Policy and QAYS DYS Compliance Standards by subordinate staff. This position is a member of the Youth Center Leadership Team responsible for integrating goals and principles of trauma responsiveness/Sanctuary Model, DYS Strategic Plan, and other programmatic initiatives of the Division.

Requirements

High school diploma or General Education Diploma (GED)
Two (2) years of experience in an occupational field related to the work assigned to the position
Ability to work effectively with key stakeholders, achieving consensus, resolving communication problems, influencing, and managing competing interests.
Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability.
Flexibility in leadership through performing and/or overseeing the analysis of complex human resources, financial, or administrative management, policy, and program issues.
Proven record of building and managing teams and creating an enabling environment.
Proven ability to provide strategic direction and ensure an effective work structure to maximize productivity and achieve goals.
Excellent interpersonal, verbal, and written communication and public speaking skills.
Ability to problem solve and execute decisions.
Ability to work in a complex political environment.
Self-motivated
Positive role model
Teamwork
Must be a minimum of 21 years of age
Must possess a valid, unrestricted CO Driver's License.
Must successfully complete the DYS Pre-service Training Academy, Field Training Program (FTO) and mandatory annual training in all subject areas.

Nice To Haves

Experience in program and/or project development
Training and Facilitation experience
Training Development experience
Supervisory/management experience
Proven experience in overseeing and executing data-driven performance management and outcome-based systems and initiatives.
Previous experience working with a complex juvenile/high risk youth population.
Proven experience in policy analysis, development, and implementation.
Relevant years of state service experience.
Lived Experience (personal knowledge and understanding from first-hand experience with mental health, substance abuse, systems involvement and traumatic events)

Responsibilities

Supervise subordinate staff, including teaching, leading, informing, monitoring, and coaching them to complete assigned tasks.
Ensure timeliness and quality of work activity by subordinates.
Supervise subordinate positions by verbal or written directives, document and/or record performance concerns, and apply the Reflective Supervision model in monthly individual meetings with employees.
Understand programming intent and structure and supervise to these expectations.
Provide oversight and quality control of intake and/or release of youth.
Provide support, feedback, coaching, and training of employees working the shift, including sharing supervisory information in a manner that reflects the Sanctuary 7 Commitments.
Complete performance management evaluations (PMPs), Position Descriptions and other required personnel documentation consistent with CDHS and DYS Policy with guidance from Facility Administration.
Participate in the hiring process and assist with staff retention through attentive and responsive onboarding, orientation, Reflective Supervision, and quality delivery of the Field Training Officer (FTO) program.
Review, update and suggest procedural, scheduling and/or other operational changes.
Plan, support and direct professional development of staff.
Train staff on relevant policies and procedures.
Ensure subordinate staff complete all required annual training and ongoing professional development training.
Resolve informal staff grievances.
Provide formal/informal performance feedback.
Initiate progressive discipline, in accordance with Personnel Board Rules, CDHS Policy, and DYS Policy, with Appointing Authority Approval.
Assign duties to staff within their job classification.
Provide direct supervision of YSS I and YSS II staff.
Conduct monthly formal Reflective Supervision sessions with subordinate staff.
Provide supervision, coaching, and mentoring to direct care staff, including recognizing staff strengths as well as identifying and assisting staff in areas of performance improvement.
Supervise and lead staff in a professional manner.
Supervise and oversee daily facility operations and/or departments as assigned.
Provide verbal and written instructions and directives regarding daily operations.
Ensure completion of formal and informal counts throughout the shift, as per DYC Policy.
Evaluate incidents, provide information to minimize assaultive behaviors by action planning and communicating pertinent information to all necessary parties.
Monitor the location, movement, safety and condition of youth.
Demonstrate effective crisis intervention as necessary.
Respond to and assess possible crisis situations taking into consideration the physical and mental well being of all youth and staff.
Ensure debriefs of crises or emergency situations occur within the required timeframes.
Employ sound judgment and emotional control when dealing with crisis and determining approach and/or resolution.
Utilize the Emergency Response Protocols.
Conduct tests and drills to increase efficiencies in accordance with the Emergency Response Guide and Fire Safety Protocols (e.g. Fire Drills, Medical Emergencies, Equipment Failure, Pandemic, and Facility Disruptions).
Ensure physical plant, sanitation, and hygiene standards are met, through weekly inspections, work orders, and ongoing monitoring.
Ensure adherence to DYS Policy 9.8, in regards to Critical Incidents.
Assist and oversee Shift Supervision duties.
Ensure staff are assigned to appropriate post assignments, according to facility staffing plan and minimum staff to youth ratios.
Ensure staff are properly positioned and available to intervene early in behavior outside of DYS Behavior Expectations and to respond to crises.
Ensure staff actively use effective communication skills, verbal de-escalation skills, and a strength based approach when interacting with youth and staff in a positive and respectful manner.
Authorize and oversee the use and removal of mechanical restraints and Seclusion.
Participate in, oversee, and monitor student Individual Growth and Change Plans or other agreed upon Safety and Behavioral Agreements.
Provide direct security coverage when necessary or as directed.
Ensure staff complete inspections and/or facility searches as per DYS Policy and Quality Assurance Standards for Facilities.
Report and record all discrepancies to Administration.
Ensure the initiation and implementation of safety contracts, safety planning and notification to mental health personnel.
Actively supervise to support prevention of sexual contact in the facility and promote adherence to all PREA Policies and Federal Standards.
Supervise and maintain youth center programming.
Ensure all program activities are completed and documented.
Lead and role model the consistent implementation of trauma responsive tools and interventions, the DYS Strategic Plan, and the DYS Treatment Model.
Actively and with positive engagement implement and follow facility programming.
Model, supervise, teach, train, coach, and enforce proper implementation of the facility’s behavior management program in a positive and professional manner.
Lead and train staff in how to facilitate daily Problem Solving Groups, Sanctuary Psycho-educational Groups, and other skills-based/educational groups.
Provide on the floor, in the moment coaching of staff in Safe Correctional Practices, Trauma Informed Care, and how to establish and build 1:1 rapport.
Enforce established safety and security rules and adherence to DYS Safe Practices.
Supervise and direct daily living and leisure activities.
Ensure youth receive orientation to the agency and living unit rules, procedures and routines.
Ensure all basic rights and needs of youth are satisfied and that dignity and respect is demonstrated for all youth regardless of ethnicity, gender, religious or sexual preference.
Review Minor Rule Violations and approve proper interventions.
Ensure youth complete assigned interventions.
Ensure Minor and Major Rule Violations coincide with prevailing DYS Policy.
Conduct Major Rule Violation Hearings and provide constructive feedback to staff writing incident reports.
Uphold due process requirements and implementation of Restorative Community Justice (RCJ) and interventions for all youth.
Respond to and resolve youth grievances.
Act as first public contact with agency when necessary.
Act as Facility Supervisor, guiding all operations when Director and Assistant Director are off-site.
Monitor safety and security of volunteer/contractor activities and vocational programming.
Ensure positive relationships with teachers and administrators and support educational initiatives or practices.
Supervise and oversee accurate documentation of all daily facility operations, to include assisting in reviewing, writing, training and implementation of DYS Policies and QAYS Facility Standards.
Ensure completion of documentation for facility and youth searches.
Ensure completion of documentation for all unit activities and relevant information on applicable log(s).
Ensure proper documentation of Suicide Precaution Monitoring (SPM), Individual and Group Growth and Change Plans, NDR status, Seclusion, and Medical Watch, as per DYS Policy.
Review and record all legal documentation and record required information in the youth’s file (hard copy) and the TRAILS database.
Document the receipt and release of all youth medication(s) as appropriate.
Perform shift briefings with oncoming staff as required.
Review and ensure all meal tracking sheets are completed accurately.
Complete all documentation as required and/or directed by established deadlines.
Attend training classes for all DYS mandatory training subjects and professional development training.
Attend other training as requested or required by the Administration.
Complete Department mandatory quarterly training as assigned through the Cornerstone online system.
Communicate with internal/external customers, residents, subordinate staff, and co-workers in a professional manner.
Adhere to the CDHS Code of Conduct, the Sanctuary 7 Commitments, and support the 5 Key Strategies.
Be informed of and adhere to prevailing legal standards, CDHS Policy, DYS Policy, and QAYS Facility Standards.
Adhere to State Personnel Board Rules, and CDHS and DYS Policy regarding work schedule, timekeeping, and leave practices.
Complete other duties as assigned and follow supervisors requests and directives, within Colorado Revised Statutes, CDHS and DYS Policies and Procedures.
Role-model, coach, teach and enforce staff adherence to all policies and procedures.