Correctional Account Coordinator

Seven Corners • Carmel, IN

80d

About The Position

Each year, we service hundreds of thousands of policyholders worldwide, from our consumer insurance to government solutions. At Seven Corners, we work as a team to solve problems, drive innovation, and enhance our customer experience. Our Correctional Account Coordinator is focused on maintaining our operational efficiency and customer experience within our government programs, specifically our Seven Corners Health Care Solutions. With a forward-thinking customer focus our Coordinator will schedule medical appointments, coordinate health records and claims for inmates within institutional facilities.

Requirements

• Demonstrated accountability for maintaining extensive knowledge of operational service level agreements and contract requirements to ensure contractual compliance
• Worked closely with authorization codes to ensure accurate numbers are input into member notes
• Maintained all case documents to ensure a comprehensive and detailed source of information for all parties involved in the case
• Provided quality customer service to members, which could include sharing claim status with members and outside providers to ensure transparency and quality experience
• Demonstrated experience with multi-tasking and ability to thrive and be proactive in a fast-paced environment
• An associate degree in any field
• An unceasing curiosity, forward thinking customer focus
• High level of understanding of medical scheduling and claims processing
• Seeks to build, foster, and maintain productive relationships to meet and achieve contracted goals
• Highly organized with ability to prioritize time and tasks to meet contractual agreements
• The ability to quickly pivot and adopt new ways of doing business with a customer-first focus

Responsibilities

• Schedule medical appointments
• Coordinate health records and claims for inmates within institutional facilities
• Facilitate daily coordination of scheduling for patients and outside providers for a seamless coordination of care
• Input authorization codes
• Maintain all case documents
• Provide quality customer service to members, which could include sharing claim status with members and outside providers
• Maintain a professional relationship with key staff and providers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree