Corporate Vice President, Digital Product Owner

New York Life•New York, NY

6d•$160,000 - $228,500•Hybrid

About The Position

Help lead one of New York Life's most visible transformation initiatives. NYL360 is reimagining how New York Life works – investing in a multi-year transformation to modernize the client, advisor, field manager and home office employee experience, replacing fragmented systems and daily friction to improve ease of doing business. NYL360 is the unified digital ecosystem at the center of this effort - and AI is central to its next chapter, with an intelligent Assistant and Voice Avatar giving advisors a natural, conversational way to get things done. It's ambitious, fast-moving, and highly visible at the executive level. We’re looking for a Product Owner who thrives on keeping high-stakes work running smoothly and isn't afraid to jump in wherever needed.

Requirements

Experience modernizing complex workflows and simplifying high-friction digital experiences.
Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
Comfort with modern AI tools (Claude, ChatGPT) and the ability to teach others.
Strong user research instincts and experience turning field insights into product strategy.
Collaborative mindset: comfortable navigating ambiguity, building consensus, and helping peers succeed.

Nice To Haves

Product Owner/Manager experience in digital transformation - financial services a plus.

Responsibilities

Set the vision and roadmap for the AI Assistant / Voice Avatar - translating advisor pain points into conversational use cases.
Run point on building out and enhancing the Avatar and mobile app functions.
Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.
Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
Lead early-stage prototyping across pods to identify what's ready to scale.
Serve as the bridge between our POs, our Design team, and Obin's design & engineering teams.
Partner with fellow Product Owners across pods to align priorities, dependencies, and standards.
Upskill POs on intermediate and advanced AI tools like Claude and ChatGPT.
Represent the AI/Voice workstream in cross-pod planning to keep NYL360 cohesive.
Turn NYL360 principles and field research into a prioritized roadmap and well-defined backlog.
Tackle high-friction workflows like case tracking, service status, and meeting prep.
Define acceptance criteria and success metrics with stakeholders.
Lead end-to-end feature delivery with engineering, UX, and field advocates.
Manage risks tied to legacy infrastructure and cross-platform integration.
Partner with vendors, including Google and Obin, validating deliverables for quality and fit.