Corporate Veterans Affairs Specialist

Cotulla Education

2d•$31 - $33•Onsite

About The Position

Training Tomorrow's Technicians to Become Skilled, Employable, and Essential ABOUT US - Big Changes, Better Benefits - Join us today! At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades. With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world and embark on a transformative journey towards a fulfilling career.

Requirements

High School Diploma or GED, or equivalent on-the-job experience, required
Minimum of one year of experience administering VA education benefits required
Experience working with VA Enrollment Manager required
Working knowledge of VA education benefit programs, including: Post-9/11 GI Bill (Chapter 33), Montgomery GI Bill (Chapters 30 and 1606), Veteran Readiness and Employment (Chapter 31), Survivors’ and Dependents’ Educational Assistance (Chapter 35), Yellow Ribbon Program
Strong attention to detail with an emphasis on data accuracy, documentation, and regulatory compliance
Working knowledge of FERPA and requirements for safeguarding confidential student information
Ability to explain complex VA benefit requirements clearly and professionally to students and family members by phone, email, and in person
Strong customer-service and escalation-management skills
Effective written and verbal communication skills with the ability to collaborate across departments
Ability to manage multiple priorities while meeting strict certification and reporting deadlines
Strong organizational, analytical, and problem-solving skills
Proficiency with Microsoft Excel, Word, and Outlook, including the use of spreadsheets for reconciliation and reporting
Ability to work independently while contributing effectively within a centralized team environment

Nice To Haves

Bachelor’s degree in business, education, public administration, or a related field preferred
Two or more years of experience administering VA education benefits preferred
Experience with Anthology Student/Web Client or a similar student information system preferred
Familiarity with Title 38 requirements, Risk-Based Surveys, and VA compliance survey processes preferred

Responsibilities

Review and validate required documentation to determine student eligibility for VA educational benefits
Enter and maintain VA awards in Anthology Student/Web Client, ensuring accurate tuition, fee, and benefit information
Certify student enrollments through VA Enrollment Manager, including initial certifications, adjustments, and term updates
Process enrollment changes, including adds/drops, withdrawals, program changes, and graduations, within required VA reporting timelines
Maintain accurate and complete VA student records with supporting documentation for certifications and adjustments
Monitor and assist with resolving VA discrepancies, overpayments, and debts in partnership with internal departments
Review enrollment status, satisfactory academic progress, and concurrent aid awards to identify and escalate potential VA overpayments or student debt
Support compliance with key VA requirements, including: Enrollment and attendance reporting accuracy, Tuition and fee reporting, Timely certifications and adjustments
Maintain organized, audit-ready documentation to support Risk-Based Surveys and VA compliance reviews
Perform reconciliation reviews between the student information system and Enrollment Manager to verify certified credit or clock hours, tuition, and fees
Identify and report discrepancies to the Manager of Veteran Affairs
Collaborate with Financial Aid, Student Accounts, and campus teams to ensure accurate billing and coordination of student benefits
Communicate with students regarding benefit status, certification updates, and outstanding documentation
Stay current on VA regulations, processes, and training requirements to maintain compliance with SCO standards
Safeguard confidential student records and personally identifiable information in accordance with FERPA and institutional data-security policies
Provide documentation, data, and follow-up support for departmental compliance initiatives, reporting, and process improvements
Perform other duties as assigned