FCM - Corporate Travel Consultant (Philadelphia Team) - USA

Flight Centre

3d•$60,000 - $67,000•Remote

About The Position

FCM manages national and global travel programs for medium and large businesses, combining local expertise and global experience to provide clients with tailored service. The Corporate Travel Consultant arranges domestic and complex international travel for busy executives, including air, car, hotel, rail, and ground transportation. The role includes reservations, ticketing, changes, exchanges, and queue management, while providing exceptional customer service and building trusted relationships with business travelers. New hires receive four weeks of paid training covering corporate travel, contract airfares, and Sabre skills. The position is remote in the USA. Business hours are 8:00 AM to 8:00 PM EST, Monday through Friday. A typical schedule is 40 hours per week across five eight-hour shifts, with an evening shift ending at 8:00 PM once or twice weekly.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with the current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for accurate and compliant travel bookings.
Proficiency in ticketing procedures and scripting, and the ability to manage complex itinerary changes and exchanges for international and domestic travel.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks while maintaining efficiency and quality.
Ability to make prompt, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to customer service and client satisfaction.
Comfort and proficiency with travel booking systems and communication tools.
Strong technical aptitude, troubleshooting ability, and adaptability to new technologies.
Self-motivated ability to work independently and manage tasks successfully.
Reliable high-speed internet suitable for video conferencing, company system access, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and relationships with business travelers and support their travel needs.
Complete reservations accurately and on time while meeting travelers’ needs.
Follow company guidelines for customer service, PNR and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Inform clients about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible workplace where employees feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after two years), five sick days, three personal days, one Diversity Day, one Volunteer Day, and nine recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, vision, gender-affirming care, and fertility care benefits.
Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Four weeks of paid training.
Commission and incentive earnings based on achievable targets.