FCM - Corporate Travel Consultant (Warwick Team) - USA

Flight Centre

3d•$60,000 - $67,000•Remote

About The Position

FCM is seeking a Corporate Travel Consultant to arrange domestic and complex international travel for business travelers, including air, car, hotel, rail, and ground transportation. The role includes reservations, ticketing, itinerary changes and exchanges, and queue management, while delivering consultative customer service and developing trusted relationships with corporate clients. Consultants are expected to understand corporate travel policies and keep travelers informed about destination travel-document and health requirements. The position includes four weeks of paid training focused on corporate travel, contract airfares, and Sabre skills. The typical schedule is 40 hours per week across five eight-hour shifts, during business hours of 8:00 AM to 8:00 PM EST, Monday through Friday. Evening shifts ending at 8:00 PM are expected once or twice per week. The position is remote in the USA. Compensation is an hourly rate of $28.85 plus commission or incentive earnings; average on-target earnings are $60,000–$67,000. Marginal commission rates may range from 2% to 29% based on qualified monthly sales.

Requirements

At least 2 years of recent prior experience in corporate travel management, including understanding the needs and challenges of business travelers.
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, and ability to handle complex domestic and international itinerary changes and exchanges.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort and proficiency using travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated, able to work independently and manage tasks successfully.
Reliable, high-speed internet connectivity to support video conferencing, company-system access, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, rail, and ground transportation bookings for domestic and international travel.
Build rapport and develop relationships with business travelers so they can rely on a trusted corporate travel team.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, PNR and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply that knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Keep clients informed about required travel documents and health requirements for their destinations.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after two years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee share plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee’s choice.
Professional and personal development support.
Opportunities for career growth and evolution.