Corporate Trainer

Serv-U-Success•Grandville, MI

About The Position

The Corporate Trainer develops and delivers high-quality, engaging training content using tools and formats suited to desired learning outcomes. The role serves as a primary resource for Regional and District Managers, Store Managers, and their teams, helping them use Serv-U tools and defined processes to solve business problems. Training may be delivered online, in a classroom, pre-recorded, or in conjunction with hands-on learning at a Flagship store. The trainer maintains reference materials for self-service, provides one-on-one training when needed, develops customized learning plans, and follows up to confirm that training needs have been met. The position develops training programs aligned with Serv-U University’s strategic goals and supports both planned implementation of new programs, tools, and processes and emerging business needs. It works with internal teams and external subject matter experts to develop and maintain courses, reference materials, assessments, and library resources. The trainer also coordinates training logistics and schedules, supports the Store Manager Training program, and participates in corporate learning events.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
At least 5 years of related work experience.
Strong written and verbal communication skills.
Project management experience, organizational skills, and strong time management.
Ability to cast a vision for the Training and Development Team.
Ability to exemplify the organization’s desired culture and philosophies.
Computer proficiency, including the Microsoft Office suite.
Ability to work a minimum of 45 hours per week, based on business needs.

Nice To Haves

Familiarity with e-learning, social media, and Learning Management System platforms and practices.

Responsibilities

Develop course and reference content in collaboration with Serv-U and external subject matter experts.
Create proactive training content and delivery plans to support new programs, tools, and processes, and reactive training to address current or emerging business needs.
Develop training programs aligned with Serv-U University strategic goals, using appropriate learning methodologies, media, and materials to support learning and retention.
Work with the Serv-U team to evaluate, refine, and define training initiatives based on current needs and business drivers.
Use Serv-U social media tools such as Yammer to share learning opportunities and promote ways training can address work challenges.
Document, organize, and provide primary and supporting materials for managers and teams to use as references and for training problem resolution.
Maintain current materials in the Serv-U University Library, including Visual Work Instructions, Certification Knowledge, Merchandising, Projects and Continuous Improvement Assessments, and Store Assessments.
Create reference materials from training content to provide focused learning experiences.
Create online and in-person training programs and collaborate with Flagship Stores on experiential learning when appropriate.
Conduct training sessions, including on-the-job and refresher training.
Help employees with task-related questions and develop customized training plans for specific needs.
Serve as a first-line resource for Serv-U managers and team members by providing materials that address specific learning needs.
Use project management principles to coordinate training logistics, Serv-U University updates and enhancements, and resource scheduling.
Assist with administration and continued development of the Store Manager Training program.
Participate in corporate learning event design and planning, contribute training materials, and lead sessions as appropriate.
Manage classroom rosters, attendance, exams, completion, and competencies within the Learning Management System.
Track and report expenses, and coordinate events and travel as needed.
Align training schedules with hiring and training demands across Regions, Districts, and Stores.