Corporate Teleservices/Telemarketing Agent - $65K-$130K+

Holiday Inn Club Vacations•Orlando, FL

7d•$65,000 - $130,000•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We are looking for individuals who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. The Teleservices Representative is responsible for booking tours for current guests staying on site by calling them in the units. The Representative is also responsible for assisting in-house guests by providing vacation planning guidance that exceeds our guests and owners' expectations.

Requirements

Flexible schedule - Open Availability (including weekends and holidays)
Intermediate computer skills are required.
Must possess excellent verbal, written and oral communications skills.
Strong interpersonal and analytical skills.

Nice To Haves

Previous telemarketing experience a plus.
2 Years of Timeshare Experience preferred
In-House Marketing or Teleservices experience preferred
Knowledge and understanding of timeshare practices including assisting owners, RCI guests and renters preferred.

Responsibilities

Professional solicits prospects over the phone to tour with our sales consultants.
Ensure “world class” guest satisfaction for all internal as well as external guest.
Support and uphold the vision and philosophies of the Sales & Marketing Department at Holiday Inn Club Vacations.
Adhere to all departmental and company policies and procedures established by Holiday Inn Club Vacations.
Ensure the guest satisfaction standards are consistently met and exceeded.
Manage the Aspect Dialer and properly assign prospects to maximize conversion.
Any additional responsibilities that may become evident during the course of the operation.