Corporate Travel Agent, After Hours
About The Position
AAA Club Alliance is seeking an experienced Corporate Travel Agent, After Hours to join our dynamic Corporate Travel Team! This is a work from home position and the Travel Agent would be responsible for fulfilling domestic travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. The ideal candidate for this position must be knowledgeable in domestic faring and provides exceptional customer service through the communication of travel related information. Must have current Sabre experienced as required for the position. This is a work from home position, candidates must live within our territory in order to be considered: (Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, West Virginia). This will be a full-time opportunity and will require working 5 days of the week. Afterhours Schedule: Thursday - Sunday : 4:00PM- 12:00 AM EST with flexibility on the shift times and days for the remainder of work schedule. FT work schedule to equal 37.50 hours/week.
Requirements
- High school diploma or equivalent.
- 4+ year’s active Travel Consultant experience in the past 6 years.
- Must have current experience with Sabre GDS.
- Experience in after hours Corporate Travel
- 1+ year’s international experience preferred.
Responsibilities
- Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
- May handle group reservations.
- May respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate.
- Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts.
- Apply discount programs appropriately.
- Move market share for AAA preferred suppliers/vendors as applicable.
- Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
- Remain informed of all airline rules and regulations and current affairs.
- Communicate information to clients accurately and appropriately.
- Achieve individual and contractual service level goals related to telephone, quality, and productivity.
- Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
- May build airline reservation system profiles for use with a specific group of travelers.
- Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.
- Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.
- Other duties as assigned
Benefits
- Competitive starting hourly rate of $19.94 - $32.00; depending upon experience.
- Eligible for bonus program
- Comprehensive health benefits package
- Nearly 4 weeks of paid time off accrued during the first year
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match
- Complimentary AAA Premier level membership
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
