Corporate Services Receptionist

Athens Administrators•Concord, CA

2d•Onsite

About The Position

Athens Administrators has an immediate need for a full-time Corporate Services Receptionist to support our Concord office located on Stanwell Drive. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week. The Corporate Services Receptionist will provide Receptionist duties in the office lobby and process company-wide mail for scanning or delivery. The Corporate Services Receptionist is the welcoming face and voice of Athens. They are friendly, approachable, and always ready to assist with a smile. Their exceptional customer service and communication skills ensure that every visitor and caller feels valued and understood. They are organized, efficient, and adept at multitasking. A great Corporate Services Receptionist also has a keen eye for detail and a proactive attitude, anticipating needs before they arise. Their professionalism and positive demeanor create a lasting first impression, making them an indispensable part of any team. They will need to work well independently and also partner with their team and other departments including HR.

Requirements

High School Diploma or equivalent (GED) required for all positions
One-year of customer service experience required
Must demonstrate accuracy and thoroughness in work product
Ability to sit, walk and stand for prolonged periods of time
Must be able to perform tasks requiring repetitive motion and possess the manual dexterity to perform the requirements of the job.
Ability to lift up to 20 pounds
Ability to work with urgency and meet deadlines
Ability to trouble shoot delays and issues that may occur with printing and mailing
Well-developed verbal and written communication skills with strong attention to detail
Excellent organizational skills and ability to multi-task
Ability to type quickly, accurately and for prolonged periods
Proficient in Microsoft Office Suite
Ability to learn additional computer programs
Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor.
Valid Driver’s license and availability for local travel required

Nice To Haves

AA/AS or BA/BS preferred but not required
2 years of administrative assistant, receptionist, or mail room/scanning experience preferred
One-year extensive data entry experience preferred

Responsibilities

Answer incoming phone calls, determine purpose, and forward calls to appropriate personnel or department
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel
Retrieve messages from general voicemail box daily and return calls to callers requesting basic information
Update general voicemail box greetings
Manage reception email inbox
Prepare and update phone and fax list on U drive and Intranet
Work closely with facilities team to direct service technicians, manage office repairs and update team as needed
Research and forward unknown faxes to appropriate personnel
Keep confidentiality and discretion regarding separations, new hires, and leaves of absence when information is provided by Human Resources before companywide announcements
Manage security of the main entrance and alert Corporate Services Supervisor of unauthorized visitors
Responsible for keeping detailed log of loaned employee and vendor key fobs
Screen incoming mail
Open and sort mail to ensure appropriate delivery, i.e. personal & confidential mail, checks, etc.
Prepare and scan mail
Print and stuff large volume of letters daily for mailing
Delegate mail to appropriate folders when routing
Distribute and collect mail to and from appropriate parties
Work closely with UPS, Fed Ex and 3rd party delivery personnel
Process and verify daily check runs
Make photocopies of all claim files as needed
Retrieve and store closed and open files from off-site storage
Maintain inventory of files that are located in storage
Prepare claim files for scanning
Scan claim files as assigned by management
Quality check and index scanned claim files
Assemble and disassemble files for scanning