Corporate Receptionist

American Furniture Warehouse•Englewood, CO

5d•Onsite

About The Position

The Receptionist/Front Office Cashier position is part of the Administrative Department and involves various shifts from 6 am to 6 pm. This role reports to the Store Manager and offers a pay rate of $19-20/Hr (DOE). The position requires a commitment to safety policies, enhancing the customer experience, and resolving customer complaints. It involves partnering with sales associates, accurately completing customer transactions, and educating customers on return policies. The role also assists with merchandise support, basic internet navigation, and requires basic communication skills. Responding to public address system announcements, identifying reports and labels, and recognizing/using merchandise and reports are also key functions.

Requirements

Previous experience as a Receptionist or similar administrative and/or clerical role
Hands-on experience with Microsoft Office, Outlook, and Webex applications
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to maintain a congenial calm communication style and the ability to diffuse and address issues that may arise
Have strong independent follow-up skills
Excellent organizational skills and the ability to demonstrate attention to detail, and accuracy
Sense of ownership and pride in your performance and its impact on AFW’s success
Strategic planning, critical thinking, and problem-solving skills
Ability to prioritize tasks and delegate them when appropriate
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a high-paced and at times stressful environment
Continuously is able to remain pleasant and professional at all times
Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills.
Ability to regularly use computers for ordering, communication, documentation, scheduling, and maintenance of organizational content on shared drives.
High School diploma required; equivalent combination of education and experience accepted in lieu of degree.
A pre-employment drug screen and background check must be passed upon the job offer.

Nice To Haves

Certifications and licenses related to business and communication are preferred.
Two-year college or university program degree preferred

Responsibilities

Greet and assist all visitors with a pleasant and professional demeanor
Monitor and enforce security measures for who enters and exits the corporate offices
Communicate with AFW employees about visitor arrivals and departures
Answers all incoming calls to the reception phone line and directs them accordingly
Address and manage emails sent to and from the receptionist distribution list
Use company information and policy knowledge to assist best all who inquire
Support consistency and accuracy of communication with employees and visitors
Coordinate and schedule container arrivals to the AFW DCs
Assist in mailing out donations to our various philanthropic partners and charities
Assemble new hire orientation and sales training packet materials
Receive and sort incoming mail and packages from UPS, USPS, FedEx, and other various vendors
Receive and sort supplies upon arrival and distribute them accordingly
Keep a clean and professional reception desk and area
Act as a team player and be willing to help where needed
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Takes ownership of enhancing the customer experience.
Addresses customer complaints and resolves problems as needed.
Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, and answer phones).
Leverages technology in order to facilitate the customer experience.
Completes customer transactions accurately and efficiently at point-of-sale.
Executes consistent operational and selling processes (i.e., credit application process).
Educates customers and employees on our Satisfaction Guaranteed return policy.
Assists in resolving basic customer issues.
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
Uses basic internet navigation to access and print information/reports.
Basic reading, arithmetic, writing, and oral communication skills.
Responding to public address system announcements.
Identifying and reading reports, tickets, and UPC labels.
Requires recognizing, identifying, and using merchandise and necessary reports.