Corporate Services Coordinator

HomeServices of America•Fairfax, VA

1d•Onsite

About The Position

The Corporate Services Coordinator reports to the Relocation Director and serves as the primary point of contact for incoming referrals from relocation and broker partners. This role requires a strong understanding of referral processes and fees, relocation processes and procedures, and comprehensive knowledge of Long & Foster sales offices and associates by geographical area. The Corporate Services Coordinator is responsible for delivering timely and exceptional customer service; proactively anticipating the needs of relocation and broker partners and Long & Foster agents; ensuring all referral-related tasks are completed accurately and within established timeframes; and providing a sense of urgency, guidance, and resolution for service-related concerns.

Requirements

Associate degree in business or related field or equivalent knowledge and work experience.
Minimum of two to four years’ business experience.
Strong working knowledge of Salesforce.
Experience working with finance teams.

Nice To Haves

Real estate or relocation background preferred.
Real Estate License Preferred

Responsibilities

Receives customer referral information from relocation companies, broker partners, and affinity programs, and places referrals with qualified Long & Foster agents based on geography and client needs.
Assesses referral and client requirements and accurately enters referral details into Salesforce, ensuring correct referral terms are communicated to the assigned agent and properly recorded for accounting and referral source tracking.
Collaborates with Long & Foster agents, managers, and other parties as needed to address service complaints, customer concerns, prior-contact disputes, referral-fee collections, and related issues.
Provides timely status updates to Long & Foster agents, managers, and partner relocation management companies (RMCs) and brokers; follows established workflows to keep files current and ensures all communications are documented.
Partners with the Relocation Director and operational support team members to provide feedback on agent performance and identify RMC/broker opportunities, supporting strong relationships and continued growth of the referral network.