Director Corporate Services

Richmond Hill•Richmond Hill, ON

2d•CA$124,267 - CA$145,356•Onsite

About The Position

As a member of the Executive Leadership Team, the Director of Corporate Services will provide visionary leadership in the organization through a diverse portfolio including Information Technology, Financial Services, Risk Management, Facility Management and Human Resources. You will lead these functions and demonstrate innovation, collaboration, excellence, and have a strong customer service ethic. This position also acts as a liaison between the library and associated municipal departments at the City of Richmond Hill. As needed, you will be required to act on behalf of the CEO.

Requirements

Degree in Business Administration, Public Administration or related discipline
10 years prior experience in a senior leadership role
Knowledge of public library administrative processes, Public Libraries Act, and other related legislation, regulations and guidelines
Strong judgment
Political acumen
Experience with modernizing processes and implementing IT initiatives
Strong public service orientation and awareness of current social, political, and economic priorities affecting public libraries and municipal governments
Leading organizational change through strong leadership and people development skills
Proven communication skills which bring an exceptional ability to influence internal and external stakeholders
Demonstrated ability to oversee and manage budgets including establishing, forecasting, and controlling budgets
Model leadership through passion, courage and integrity
Creating a work environment of curiosity, risk taking, and challenging the status quo
Accomplished in strategic and analytical thinking, problem-solving and decision-making
Leading the organization in a way that builds and protects a culture of honesty, openness, respect, and trust through open communication
Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire
The ability to work at any library location is a requirement of this position.

Nice To Haves

MLIS, considered an asset
Prior experience in a public library environment, or other public sector environment would be an asset
Be familiar with managing in SaaS environment

Responsibilities

Provide overall guidance and insight for the organization
Collaborate to provide outstanding customer experience
Work closely with the Executive Leadership Team
Provide support to the CEO
Develop working relationships with key members of the City of Richmond Hill management
Develop and maintain positive working relationships with elected and government officials
Act as a role model for organizational values and workplace culture, develop and write policies, develop and manage resources and budgets, sponsor committees and working groups, and write and present board reports and updates
Responsible for the development and delivery of the library’s financial, technological, risk management, human resources and facilities management
Monitor departmental progress on projects, commitments and initiatives
Review current processes and practices, and apply modern tools and thinking to advance how the department operates and delivers services in an agile fashion
Provide the department with visionary and strategic leadership goals and associated business plans that speak to the corporate vision
Consider opportunities for service delivery improvement and modern service development
Oversee and optimize library information solutions
Provide technology experience and background to oversee a team of technology professionals
Provide a forward-looking environment for a best of breed public technology experience
Support decision-making through data management and analysis
Collaborate with City of Richmond Hill IT department to maximize efficiency and customer experience
Provide oversight and guidance regarding: Employee relations, Recruitment and staffing, Performance management, Compensation, Training and Development, Labour relations and union liaison, Ensuring compliance with legislation (AODA, Occupational Health and Safety)
Work closely with the Human Resources department at the City or Richmond Hill
Liaise with the City of Richmond Hill Finance department in the administration of financial services
Responsible for overall budget in alignment with strategic plan
Oversee procurement, vendor contracts and grants
Define departments expectations and targets for operating budgets
Set criteria and justification of capital projects
Provide regular financial information to the Board of Directors
Develop and oversee Risk Management program to inform timely and considered decisions (control, identification, assessment)
Develop and manage business continuity planning
Act as privacy officer for the library (MFIPPA)
Work closely with the City of Richmond Hill
Oversee the management of the physical spaces and associated infrastructure related to the experiences that customers have within these spaces.
Lead the operations of each branch to ensure the spaces are modern, safe, welcoming and optimized for service needs, including oversight of space planning and design, building related systems such as access control and alarms, building cleanliness, maintenance and accessibility, health and safety programs, and emergency preparedness in collaboration with internal service partners where necessary to achieve success.