Corporate Security Operations Manager

Whatnot•Los Angeles, CA

1d•Hybrid

About The Position

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. Whatnot's Corporate Security team is looking for an experienced security operations leader to own the physical safety of our people — across offices, live events, and the field. This role lives in both the strategic and tactical worlds. Half the job is program-building: developing the frameworks, playbooks, and vendor standards that scale with a fast-growing company. The other half is being the person our teams rely on when the stakes are high — a flagship seller event in a new city, a sensitive field engagement, a crisis developing overseas. You need to be equally comfortable writing the playbook on Monday and executing it on Friday. You'll partner daily with Workplace, People, Marketing, and Category teams, and manage a network of third-party vendors across our global and growing portfolio. The role reports into Corporate Security and sits at the intersection of operational rigor and strategic program growth.

Requirements

10+ years of experience in corporate security operations, with extensive depth in the multi-office environment pillar and solid experience in the events/field security pillar
A track record of managing external vendors to high standards and running cross-functional partnerships without friction
You must know what "good" looks like and how to build toward it in a fast-moving organization
You are at your best when the environment is fast-moving and the playbook doesn't exist yet — you spot what needs fixing, scope it, and get to work
You communicate in plain language that non-security stakeholders can act on
You are willing to work in office 2-3 days a week and travel at least 25% of your time

Nice To Haves

Experience in high-growth tech companies, marketplaces, or live-event businesses
International office or event security experience
Hands-on experience with global travel security programs

Responsibilities

Own the security standard across all Whatnot global office locations
Manage third-party guard vendors to performance expectations you will define — not just oversight, but accountability
Partner with Workplace on emergency response programs
Be the person with the plan when something goes wrong at one of our sites
Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations
Conduct advance site assessments (in-person or virtual) and implement appropriate security measures
Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time
Assess and mitigate risk for seller engagements, category activations, and community-based initiatives
Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc
Assist in the initial design and oversight of Whatnot’s travel security framework supporting domestic and international travel
Support response coordination for travel-related incidents and crises as needed

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.