Corporate Security Manager - San Juan, PR

UnitedHealth Group•San Juan, PR

21h•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Manager, Country Security Operations Center (CSOC) provides operational leadership and managerial oversight for integrated security operations at the country level, encompassing physical security monitoring, intelligence operations support, and travel security operations. Operating from a single CSOC environment, this position serves as the senior on-site leader responsible for ensuring uninterrupted 24/7/365 coverage and consistent execution of global enterprise security standards across all functional streams. Reporting directly to the Associate Director of Corporate Security Operations, the Senior Manager exercises full operational and administrative supervision over the SOC Supervisor, and, through that structure, all SOC Operators based within the CSOC. For the Intelligence Operations Analyst and Travel Operations Analyst functions assigned to the same CSOC, the Senior Manager provides administrative oversight only, including scheduling, attendance, performance, training, professional development, and day-to-day workforce management, while preserving the technical, analytical, and functional reporting lines maintained through ESIOC, Intelligence Operations Center (IOC) leadership via an established matrixed structure. The position drives operational excellence, talent development, performance management, and continuous improvement across all CSOC functions. As the first operational node of the enterprise ESIOC architecture, CSOC-PR serves as the operating model for future centers. The Senior Manager is accountable not only for running the center, but for documenting and standardizing how it runs so that it can be replicated consistently.

Requirements

5+ years of progressive experience in corporate security operations, security operations centers (SOC, CSOC, RSOC, or ESIOC), intelligence operations, or comparable 24/7 operational environments
2+ years of demonstrated supervisory or managerial experience leading security operations personnel, ideally across more than one functional discipline
Demonstrated experience overseeing operations involving physical security monitoring, intelligence/situational awareness, and/or travel security or duty-of-care programs
Demonstrated hands-on experience with security monitoring platforms, including AI-enabled video analytics, video management systems, access control systems, and incident management systems
Demonstrated familiarity with intelligence and travel security operating environments sufficient to support administrative oversight of analysts assigned to the CSOC
Proven ability to lead during high-pressure, time-sensitive, and crisis-level events, exercising sound judgment and decisive action
Proven solid written and verbal communication skills in both English and the local language of the country where the CSOC is located, with the ability to deliver executive-level briefings and operational reporting
Demonstrated ability to manage rotational, shift-based teams and maintain continuous operational coverage
Demonstrated ability to operate effectively within matrixed reporting structures, including solid-line and dotted-line relationships
Proven working knowledge of applicable local labor requirements as they relate to shift-based workforce scheduling and rest periods

Responsibilities

Lead day-to-day operations of the CSOC, ensuring continuous, integrated coverage across physical security monitoring, intelligence operations, and travel security functions operating from a single operations environment
Provide direct supervision and management of the SOC Supervisor; through this structure, ensure consistent oversight of all SOC Operators across rotational shifts and uninterrupted 24/7/365 monitoring coverage
Provide administrative oversight of the Intelligence Operations Analyst and Travel Operations Analyst functions assigned to the CSOC, including scheduling, attendance, performance management, professional development, training compliance, and operational discipline, while preserving the technical, analytical, and functional reporting relationships maintained with ESIOC, Intelligence Operations Center (IOC) leadership
Maintain real-time situational awareness across all CSOC functions during active incidents, crises, and elevated threat periods, regardless of which functional stream is engaged
Serve as the senior on-site escalation authority for incidents that exceed defined thresholds or require managerial coordination across functions
Establish, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics across SOC, intelligence, and travel functions
Review and validate incident documentation, after-action reports, and operational logs for accuracy, completeness, and compliance with enterprise governance standards
Conduct performance evaluations, coaching, recognition, and corrective action for direct reports; provide administrative performance input to IOC leadership for Intelligence and Travel analysts assigned to the CSOC, in support of the functional evaluation owned by IOC
Support the standardization and documentation of CSOC operational practices, procedures, and performance standards to enable consistent replication across future ESIOC operational nodes
Identify operational issues, procedural gaps, and recurring challenges, and elevate them to leadership with recommended improvements
Enforce compliance with enterprise security policies, governance frameworks, confidentiality requirements, and applicable regulatory obligations
Serve as the primary CSOC point of contact for the Associate Director of Corporate Security and senior leadership during major incidents and operational reviews
Coordinate with ESIOC counterparts, ESIOC and Intelligence Operations Center (IOC) leadership, Executive Protection teams, country leadership, regional security partners, facilities, and external vendors
Represent the CSOC in cross-functional committees, governance forums, and operational planning sessions
Partner with ESIOC and IOC leadership to align administrative and technical priorities for Intelligence and Travel analysts assigned to the CSOC location, ensuring no duplication or gaps in oversight under the matrixed reporting structure
During active incidents or elevated threat periods, operational requirements take precedence over routine administrative scheduling. Coordinate with IOC leadership to resolve the resulting scheduling, rest, or coverage impacts after the event, escalating to the Associate Director of Corporate Security Operations when a resolution cannot be reached at the site level
Manage shift staffing, schedules, and rotational coverage to ensure 24/7/365 uninterrupted operations
Ensure shift scheduling, rest transitions, and workforce practices comply with applicable local labor requirements and enterprise standards for all personnel physically assigned to the CSOC, regardless of functional reporting line
Oversee onboarding, training, certification compliance, and professional development for CSOC personnel
Manage operational budget elements, equipment readiness, and platform-related needs in coordination with the Associate Director and supporting functions
Ensure all personnel maintain required vetting, background screening, and access privileges for assigned systems
Support recruitment, selection, and succession planning across the CSOC team
Lead activation and coordination of crisis response protocols affecting personnel, assets, operations, and travelers within the country/region of responsibility
Ensure proper escalation to enterprise leadership during significant or high-impact events.
Maintain business continuity readiness for the CSOC, including contingency staffing and operational resilience plans
Oversee structured shift handovers to ensure continuity of situational awareness and incident ownership across all functional streams