Business Licensing Analyst - San Juan, PR

UnitedHealth Group•San Juan, PR

1d•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

1+ years of experience in an office, licensing, compliance, regulatory, healthcare, pharmacy, or business operations environment with responsibility for managing time-sensitive work and recurring deadlines
Proficiency with Microsoft Office 365, including Outlook, Teams, Excel, Word, and PowerPoint, with working knowledge of Adobe Acrobat or similar document management tools
Ability to research requirements, interpret instructions, gather and validate documentation, track submissions, follow up on pending items, and maintain accurate records in databases or tracking systems
Demonstrated solid organization, communication, follow-up, problem-solving, and attention to detail, with the ability to multitask, prioritize competing work, collaborate with internal and external stakeholders, and follow tasks through closure
Proven sound judgment and adaptability when working through ambiguous or changing requirements, with the ability to learn new systems, portals, agency processes, and regulatory concepts while resolving or escalating issues appropriately
Bilingual English/Spanish
Ability to work (40 hours/week) Monday- Friday during our normal business hours of (8:00am to 5:00pm Central Time)

Nice To Haves

2+ years of experience in licensing, permitting, provider enrollment, regulatory compliance, application processing, or high-volume operational case management, preferably within healthcare, pharmacy, facility, or business licensing operations
Experience researching, interpreting, and applying state, county, city, local agency, and regulator requirements, including city, county, and state business licenses, alarm permits, hazardous waste, biomedical waste, Weights & Measures, and other facility-based obligations
Proven solid working knowledge of regulatory portals, agency websites, mailed application processes, check requests, invoices, payment coordination, documentation management, application tracking, and audit-ready record maintenance
Ability to be highly organized, detail-oriented, and comfortable working in fast-paced, regulated environments with changing requirements; able to manage ambiguity, multiple deadlines, stakeholder communication, risk identification, escalation, and ownership from research through final approval and PAL documentation

Responsibilities

Manages end-to-end business licensing and permit activities for new locations, renewals, relocations, closures, and remediation, including jurisdictional research, requirement validation, application preparation, submission tracking, payment coordination, regulator follow-up, and PAL updates
Maintains accurate, licensing records by obtaining, validating, reconciling, and filing required documentation, issued license details, PSV evidence, renewal dates, license identifiers, status notes, and requirement updates
Identifies, resolves, and escalates compliance risks, missing requirements, data discrepancies, deficiencies, aging applications, late renewals, and jurisdictional gaps that may impact licensing coverage, inspections, audits, or business continuity
Partners with regulators and internal stakeholders, including but not limited to business leaders, location managers, EHS team, accounting, payroll, tax, implementation teams, and licensing teams, to clarify requirements, secure documentation, validate information, and prevent filing delays
Supports consistent licensing operations through job aids, process documentation, tracking tools, workload monitoring, executive reporting, and timely prioritization of high-volume renewals, special projects, mail dependencies, and escalations
Performs complex licensing and permit work across state, county, city, and local jurisdictions, including requirements that vary by location type, services offered, building use, equipment, waste handling, alarm activity, and jurisdiction-specific rules
Researches, interprets, documents, and maintains licensing requirements, records, and written workflows when requirements are not centralized, standardized, or clearly documented, using agency websites, ordinances, portals, regulator outreach, and internal business information
Ensures written workflows are updated as licensing requirements, regulator expectations, submission steps, documentation needs, or internal processes change so team guidance remains current and consistent
Works independently to prioritize high-volume renewals, new site openings, relocations, closures, remediation, regulator follow-up, mail and payment dependencies, stakeholder coordination, and urgent compliance or business-readiness escalations