Corporate Security Community Ambassador

Concentric • East Palo Alto, CA

8d • Onsite

About The Position

The Corporate Security Community Ambassador (Agent Ambassador) serves as a highly visible, professional presence responsible for safeguarding a dynamic mixed-use campus, its tenants, visitors, employees, and community partners from safety and security risks. This position requires exceptional integrity, sound judgment, discretion, strong interpersonal skills, and the ability to effectively respond to incidents in a fast-paced and evolving environment. The Agent Ambassador serves as the primary on-site responder for safety, security, medical, and operational incidents occurring on the property. In addition to maintaining site security, this individual serves as a welcoming ambassador for the campus, supporting tenant needs, community events, visitor engagement, and daily site operations. The role requires balancing a hospitality-focused approach with proactive security awareness, ensuring all visitors experience a safe, professional, and welcoming environment. The successful candidate is a service-oriented problem solver who can work independently, communicate effectively with diverse populations, and collaborate with property management, tenants, community organizations, emergency responders, and other stakeholders. Bilingual Spanish-speaking candidates are strongly preferred due to the diverse nature of the surrounding community.

Requirements

• Bilingual English/Spanish proficiency required.
• Minimum of 3 years of corporate security or campus security experience.
• Certificates and Licenses: Ability to obtain and maintain a California Guard Unarmed Card. Current First Aid/CPR/AED certification or ability to obtain upon hire.
• Valid Driver’s License.
• Strong customer service, interpersonal, and conflict-resolution skills.
• Knowledge of emergency response procedures, incident reporting, and site access control.
• Excellent verbal and written communication abilities.
• Ability to remain calm and professional during emergencies and challenging situations.
• Ability to work independently while exercising sound judgment and discretion.
• Ability to travel up to 5%

Nice To Haves

• Experience in corporate security, campus security, mixed-use properties, or community-oriented environments.
• Experience supporting public events, nonprofit organizations, or community programming.
• Experience interacting with diverse communities and stakeholders.

Responsibilities

• Safeguard the campus, tenants, visitors, employees, and community partners from security and safety hazards.
• Serve as the primary responder for safety, security, and medical incidents.
• Conduct routine patrols of buildings, grounds, parking areas, common spaces, and access points.
• Open, secure, and monitor gates and site access for tenants, vendors, visitors, and community events.
• Provide professional, courteous, and welcoming security coverage for employees, guests, tenants, vendors, and event attendees.
• Support community events, farmers markets, nonprofit gatherings, and public programming through access control, safety monitoring, and guest assistance.
• Identify potential threats, vulnerabilities, and operational risks and recommend appropriate mitigation measures.
• Support emergency response procedures, including medical emergencies, fires, suspicious activity, trespassing incidents, and other site emergencies.
• Coordinate with property management, tenants, contractors, emergency responders, and community partners, including law enforcement, as needed.
• Maintain accurate incident reports, daily activity logs, and other required documentation.
• Demonstrate integrity, sound judgment, professionalism, and excellent customer service in all assignments.
• Conform with all regulations, policies, work procedures, site rules, and instructions.

Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage.
• PPO medical plan requires an employee contribution for employee-only coverage.
• Concentric covers a substantial portion of the premium for dependents for both medical plans.
• HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• Paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed