Corporate IT Manager

Zoot Solutions•Bozeman, MT

1d•Onsite

About The Position

The Corporate IT Manager manages Corporate IT functions, projects, and team members responsible for escalated issues and for installing, configuring, maintaining, and troubleshooting Windows-based physical and virtual devices and internal-facing appliances. The role helps maintain the foundational technology systems that support company operations, including the corporate desktop environment and the live hosting environment for Zoot’s proprietary software. It requires managing changing priorities in a fast-paced environment and providing technical and operational leadership to help ensure stable, reliable systems and timely incident resolution. The manager leads and develops the Corporate IT team, coordinates with internal groups and external vendors, oversees corporate IT changes and projects, and contributes to technical direction, modernization, risk management, disaster recovery, and business continuity. The role also supports procurement, budgeting, documentation, backup strategies, and service quality improvements. The position is primarily based in an office at Zoot headquarters in Bozeman, Montana, and requires regular onsite work during normal business hours, with occasional night and weekend work and travel.

Requirements

At least 3 years of IT experience in related fields, or an equivalent combination of education and experience.
Ability to successfully pass background screening.
Ability to move about inside an office environment and operate computers and other office productivity machinery.
Ability to sit for long periods at a computer workstation.
Regular and consistent onsite attendance at Zoot headquarters during normal business hours.
Occasional nighttime and weekend work is required.
Occasional travel may be required.

Nice To Haves

Bachelor’s degree in Computer Science, Business, Information Technology, or a related field is preferred.

Responsibilities

Oversee Corporate IT activities and changes to maintain the stability, performance, and reliability of the corporate environment, including workstations, servers, networks, and cloud services.
Direct team troubleshooting and ensure issues are resolved in a timely manner.
Lead, mentor, and develop Corporate IT team members by setting expectations, providing guidance, and supporting professional growth.
Maintain working knowledge of the technical environment to guide decisions and ensure alignment with architectural standards, security practices, and business objectives.
Identify and guide system upgrades, automation, and process improvements in line with business needs.
Define and monitor key performance indicators, review operational metrics, and drive continuous improvement in service quality, cost, and efficiency.
Coordinate with internal teams and external vendors to support issue resolution and project timelines.
Serve as an escalation point, driving issue analysis, coordination, and resolution with appropriate teams, including Incident Management.
Oversee and approve corporate environment changes under Change Management and Release Management processes, including advance communication, risk assessment, and minimizing operational disruption.
Assess risks, recommend improvements, and contribute to the technical direction of the IT environment.
Support disaster recovery planning and business continuity efforts.
Guide data backup strategies, schedules, and backup testing.
Manage vendor and service-provider relationships, including service evaluations, support coordination, and value and expectations.
Contribute to strategic IT planning by evaluating technologies, identifying modernization opportunities, and aligning infrastructure initiatives with long-term goals in collaboration with the Director of IT and other IT Managers.
Oversee Corporate IT projects and initiatives to support on-time delivery, scope, quality expectations, prioritization, and execution.
Ensure accurate documentation of IT Corporate systems, processes, and changes.
Oversee procurement, including hardware and software purchase orders, and contribute to budgeting and cost management.
Respond to problem-resolution requests, including after-hours support needs, and provide leadership support for team response and communication.
Track time as required by accounting.
Comply with Zoot policies and procedures, the Code of Business Conduct, and the Employee Agreement.
Promote and maintain a service-oriented culture that provides timely, high-quality support and solutions to internal and external customers.
Perform other duties as assigned.