Corporate Director of Operations - CFV Medical Group, Full Time Days

Cape Fear Valley Health

14d•Onsite

About The Position

The Corporate Director of Operations for CFV Medical Group assists the President – CFV Medical Group in directing the development and management of Cape Fear Valley Health System’s Primary Care Physician Network and other service lines as needed. The role manages other managers and service line administrators to meet the operational goals of CFV Ambulatory Medical Group and the Health System. The position works with medical group and health system leadership to manage physician offices and service lines, monitor performance, develop clinic strategic and financial plans, and oversee potential clinic acquisitions, mergers, and joint ventures. It supports staffing, physician communications, financial and operational reporting, budgeting, recruiting, onboarding, marketing, charge oversight, and standardization and integration of services across the organization. The role also develops service-line policies and procedures, participates in civic and charitable activities, and may perform other assigned duties. The position requires travel to locations throughout the Health System’s service area and a flexible schedule to meet with customers and physicians at their convenience. Physical requirements include standing or walking and sitting for up to 50% of a shift, bending for up to 10%, lifting or carrying equipment or supplies weighing up to 20 pounds, and using a keyboard and viewing a computer screen for up to 50% of a shift. Good visual and hearing acuity are required.

Requirements

Bachelor’s degree in business or a health-related field.
At least 5 years of experience in a physician office.
Proficiency in reading, writing, and speaking English.
Excellent spreadsheet skills and the ability to interpret data.
Ability to compile data from multiple sources and investigate to find data.
Ability to identify trends.
Excellent interpersonal skills and the ability to interact with hospital management, physicians, and outside organizations.
Ability to present a professional and executive image, present proposals, and favorably influence clients.
Ability to work effectively with little or no day-to-day supervision.
Strong written and verbal communication skills, results orientation, and a team-player attitude.
Ability to demonstrate effective leadership traits and competently execute decisions.
Maintain current knowledge of local, regional, and national practice-management and managed-health-care trends.
Willingness and ability to work on a variety of activities and projects.
Ability to travel to locations throughout Cape Fear Valley Health System’s service area.
Ability to work a flexible schedule to meet and discuss issues at customers’ and physicians’ convenience.
Able to stand or walk for up to 50% of the shift and sit for up to 50% of the shift.
Able to bend for up to 10% of the shift.
Able to lift or carry equipment and/or supplies weighing up to 20 pounds.
Able to use a keyboard and view a computer screen for up to 50% of the shift.
Good visual and hearing acuity.

Nice To Haves

Master’s degree in business or an advanced degree in a health-related field.

Responsibilities

Collaborate with the President – CFV Medical Group and other leaders to develop and manage the assigned physician office system.
Monitor and regularly report on the performance of assigned service lines.
Develop strategic and financial operating plans for each clinic.
Develop and direct acquisitions, mergers, and joint ventures for new clinic opportunities.
Work with Practice Administrators to manage and supervise Cape Fear Valley Medical Group operations.
Work with Nursing leadership and service line administrators to ensure appropriate staffing for day-to-day operations.
Communicate process and workflow changes to employed physicians in coordination with the President – CFV Medical Group and ACMO.
Implement and maintain financial and other indicator reporting systems, and communicate performance to employed physicians and practice managers, including daily and monthly volumes and visits.
Monitor cost-data preparation, analysis, systems analysis, and other assigned fiscal duties.
Work toward a standardized management system for primary and specialty care offices.
Work with the Director of Finance to prepare annual capital and operating budgets for the primary and specialty care physician office system.
Monitor and analyze financial performance against budget objectives with the President – CFV Medical Group, and develop strategies for managers to address improvement opportunities.
Assist with all aspects of physician recruiting for assigned service lines.
Work with the Marketing Department as needed to grow assigned service lines.
Participate in and manage the call-roster system for responding to non-medical emergencies at each office, such as security-system issues.
Participate in civic and charitable activities that may promote the Medical Center or develop contacts.
Ensure, with the President – CFV Medical Group and service line administrators, accurate and complete charging for patient services and interdepartmental charges; monitor, adjust, and where possible correct negative expense variances.
Direct onboarding of acquired or recruited physicians into the Network.
Integrate service lines with the hospital and standardize service lines across the organization.
Develop policies and procedures for respective service lines.
Perform other duties as assigned, including additional functions requested by the President – CFV Medical Group and other Health System executives.