Corporate Director of Business Development, SUD / Call Center

NewVista Behavioral Health

6d•Onsite

About The Position

We are seeking a dynamic and results-driven Corporate Director of Business Development to lead growth initiatives across our Substance Use Disorder (SUD) treatment services while also overseeing the performance and strategy of a multi-channel call center operation. This leader will play a critical role in expanding market presence, driving admissions, and ensuring a best-in-class patient access experience. This position combines strategic business development leadership with operational oversight of inbound/outbound call center teams, ensuring alignment between marketing, admissions, and patient engagement efforts.

Requirements

Bachelor’s degree required
7–10+ years of experience in business development, healthcare growth strategy, or admissions leadership
Proven track record of driving admissions growth and building referral networks.
Experience managing or overseeing call center operations, preferably in healthcare or patient access environments.
Strong leadership, communication, and analytical skills.
Deep understanding of patient intake workflows, CRM systems, and performance metrics.

Nice To Haves

Master’s degree in Healthcare Administration, Business, or related field preferred.
Strong preference for SUD/behavioral health experience.

Responsibilities

Develop and execute a comprehensive business development strategy to drive referral growth, partnerships, and market expansion across all SUD service lines.
Build and maintain strong relationships with referral sources including healthcare providers, hospitals, community organizations, and payors.
Identify new market opportunities and strategic partnerships to increase patient admissions and brand visibility.
Collaborate with executive leadership on growth planning, service line expansion, and market positioning.
Oversee daily operations of the admissions call center, including inbound inquiry management, outbound outreach, and conversion performance.
Establish and monitor KPIs such as call volume, conversion rates, response times, and patient engagement metrics.
Ensure call center staff deliver compassionate, compliant, and high-quality interactions aligned with SUD patient needs.
Partner with marketing to optimize lead flow, campaign effectiveness, and intake processes.
Implement training, coaching, and performance management programs to maximize team effectiveness.
Work closely with marketing teams to align campaigns with admissions capacity and business goals.
Ensure seamless handoff from marketing-generated leads through intake and admissions processes.
Analyze data trends to refine targeting strategies and improve conversion rates.
Lead, mentor, and develop business development and call center teams, fostering a culture of accountability, collaboration, and continuous improvement.
Ensure compliance with all regulatory and ethical standards related to SUD services and patient privacy (HIPAA).
Promote a mission-driven environment focused on improving access to care and patient outcomes.