Corp Concierge Security Officer

Goodwill Industries of Kentucky•Louisville, KY

2d•Onsite

About The Position

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, dynamic professional Corporate Concierge Security Officer to join our team! A Security Officer is responsible for safeguarding people, property, and assets by patrolling, monitoring surveillance equipment, inspecting buildings, and enforcing security policies and procedures. If you are looking for an opportunity that allows you to reach new goals while helping other’s in your community, the Concierge Security Officer opportunity is for you. Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Requirements

Energetic, self-motivated, dynamic professional
Safeguarding people, property, and assets
Patrolling
Monitoring surveillance equipment
Inspecting buildings
Enforcing security policies and procedures
Maintaining a safe, secure, and welcoming environment
Visible presence
Proactive patrols
Monitoring of security systems
Frontline representatives of Goodwill
Balancing safety, service, and professionalism
Supporting dignity, promoting hope
Working in partnership with internal teams and external responders
Conducting regular, documented patrols (primarily on foot)
Inspecting buildings, grounds, doors, and secured areas for signs of forced entry, vandalism, fire hazards, or unsafe conditions
Maintaining situational awareness and responding to irregularities with calm, sound judgment
Monitoring and controlling access points
Verifying identification
Issuing visitor badges
Enforcing access control procedures
Addressing unauthorized access in a calm, respectful, and professional manner
Monitoring CCTV systems, alarms, and other electronic security systems
Responding appropriately to alarms and system alerts
Reporting equipment issues or system malfunctions promptly
Responding promptly and professionally to security incidents, emergencies, and safety concerns
Assessing situations and taking appropriate action
Coordinating with internal stakeholders and external responders
Applying CARE-based decision-making
Assisting with evacuations, lockdowns, and other emergency procedures
Accurately documenting incidents, observations, and daily activities in written reports
Preparing clear, timely, and objective incident reports
Maintaining confidentiality, professionalism, and factual accuracy in all documentation
Interacting with employees, customers, program participants, and visitors in a courteous, respectful, and service-oriented manner
Providing assistance, directions, and information
Using CARE-based communication techniques
Conducting routine safety checks of doors, windows, and equipment
Identifying and reporting hazards, maintenance issues, or unsafe behaviors
Deterring theft, vandalism, and policy violations
Operating assigned security equipment, including radios, access control systems, cameras, and other tools
Using equipment safely, responsibly, and in accordance with training and policy
Maintaining accountability for issued equipment
Providing basic first aid, CPR, or emergency assistance within the scope of training
Responding with calm, compassion, and professionalism during medical or welfare-related incidents
Enforcing Goodwill security policies, procedures, and site-specific post orders
Remaining knowledgeable of applicable laws, regulations, and industry best practices
Performing all duties with integrity, respect, and adherence to CARE-based standards of conduct

Nice To Haves

Experience with CARE-based decision-making
Experience with CARE-based communication techniques

Responsibilities

Conduct regular, documented patrols (primarily on foot) of assigned areas to deter criminal activity and identify safety or security risks.
Inspect buildings, grounds, doors, and secured areas for signs of forced entry, vandalism, fire hazards, or unsafe conditions.
Maintain situational awareness and respond to irregularities with calm, sound judgment.
Monitor and control access points to ensure only authorized individuals enter secured areas.
Verify identification, issue visitor badges, and enforce access control procedures.
Address unauthorized access in a calm, respectful, and professional manner, escalating concerns when necessary.
Monitor CCTV systems, alarms, and other electronic security systems to detect suspicious or unsafe activity.
Respond appropriately to alarms and system alerts in accordance with established procedures.
Report equipment issues or system malfunctions promptly.
Respond promptly and professionally to security incidents, emergencies, and safety concerns.
Assess situations, take appropriate action, and coordinate with internal stakeholders and external responders (law enforcement, fire, EMS) as needed.
Apply CARE-based decision-making to manage incidents, reduce escalation, and support safe resolution.
Assist with evacuations, lockdowns, and other emergency procedures when required.
Accurately document incidents, observations, and daily activities in written reports.
Prepare clear, timely, and objective incident reports suitable for leadership review.
Maintain confidentiality, professionalism, and factual accuracy in all documentation.
Interact with employees, customers, program participants, and visitors in a courteous, respectful, and service-oriented manner.
Provide assistance, directions, and information while maintaining security awareness.
Use CARE-based communication techniques to de-escalate situations when possible and foster positive, respectful interactions.
Conduct routine safety checks of doors, windows, and equipment.
Identify and report hazards, maintenance issues, or unsafe behaviors.
Actively deter theft, vandalism, and policy violations through visible presence, awareness, and appropriate engagement.
Operate assigned security equipment, including radios, access control systems, cameras, and other tools.
Use equipment safely, responsibly, and in accordance with training and policy.
Maintain accountability for issued equipment.
Provide basic first aid, CPR, or emergency assistance within the scope of training until advanced medical care arrives.
Respond with calm, compassion, and professionalism during medical or welfare-related incidents.
Enforce Goodwill security policies, procedures, and site-specific post orders consistently and fairly.
Remain knowledgeable of applicable laws, regulations, and industry best practices related to security operations.
Perform all duties with integrity, respect, and adherence to CARE-based standards of conduct.
Perform other related duties as assigned to support safety, security, and organizational operations.