Corporate Client Service Representative

Medavie • Etobicoke, ON

8d • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, starting with their team of 8,000+ professionals. They collaborate and innovate to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians. Medavie celebrates individuality and values the diverse perspectives and skills their employees contribute. They offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel they belong, and achieve their full potential.

Medavie Blue Cross is seeking a Corporate Client Service Representative (Account Associate) to join their Group Service team. This role is ideal for someone who thrives in a collaborative environment, takes initiative, and is committed to building strong relationships with clients and internal partners. As an Account Associate, you will work closely with Account Executives and operational teams to support the sale and retention of group insurance plans. You will manage all aspects of the group sales process—from onboarding and renewals to proactive service and client education, ensuring a seamless experience for clients and advisors.

Requirements

• Post-secondary education in a related field or equivalent experience.
• 1–3 years of experience in group insurance, with a solid understanding of health, dental, life, and disability plans.
• Valid driver’s license and willingness to travel, occasionally overnight.
• Strong commitment to client service and relationship-building.
• Excellent time management, attention to detail, and organizational skills.
• Confident public speaker with presentation experience.
• Proficient in Microsoft Office Suite, Salesforce, and WebEx.

Nice To Haves

• Progress toward or completion of an insurance designation is an asset.
• Bilingualism (French/English) is considered an asset.

Responsibilities

• Serve as a primary contact for clients, advisors, and consultants, resolving both basic and complex inquiries with professionalism and accuracy.
• Interpret contracts and financial agreements to address disputes and support clients with union-related concerns.
• Collaborate with the new business installation team to set up new groups, including online enrolment and reporting tasks.
• Lead communication planning for new and existing clients, creating custom educational materials in coordination with brand and marketing teams.
• Deliver Group Administrator training sessions, including for Third Party Administrators, covering systems, products, invoicing, and insurance guidelines.
• Develop and execute a proactive service strategy for your block of business, promoting Medavie’s services and technology.
• Represent Medavie at in person and/or virtual finalist presentations, trade shows, wellness fairs, and client education sessions, tailoring presentations to audience needs.

Benefits

• Comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one
• Wellness benefits
• Health resources
• Fitness center discounts
• Flexible work environment that supports work–life balance
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree