Client Service Representative

VCA Animal Hospitals • Columbus, OH

3d • Onsite

About The Position

We are seeking a full time, experienced, Client Service Representative to join our busy 7 doctor team. We are in the process of renovating our facility that will feature 10 exam rooms, 2 surgical suites, and new CT imaging services, and a state of the art physical therapy department. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients.

Requirements

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Nice To Haves

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.
• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Benefits

• HUGE personal pet discount of up to 4 animals
• VIP discounts to other local businesses (Verizon, Sketchers, 1800flowers, croc)
• 401K benefits
• Medical/Dental/Vision benefits
• 12 complimentary therapy sessions to combat compassion fatigue
• generous associate pet discount of up to 4 personal animals
• comprehensive benefits package including medical, dental, vision, paid vacation for full time associates
• uniform allowance
• competitive compensation
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED