Client Service Representative

Berkley•Hamilton Square, NJ

3d•Hybrid

About The Position

Join a growing team supporting employer Stop Loss programs and play a key role in delivering exceptional client and broker experiences. As an Client Services Representative in our Stop Loss business, you’ll support the employer stop loss programs and partner closely with brokers, TPAs, and policyholders to manage the day-to-day administration of Stop Loss renewal accounts. Reporting to the Director of Account Management, you’ll ensure a smooth experience from renewal through ongoing servicing. In this role, you’ll own the renewal and ongoing servicing experience while working closely with internal teams to deliver seamless outcomes. This is an excellent opportunity for someone who enjoys managing details, building long-term relationships, and being relied upon as a subject-matter expert in a collaborative, high-performing environment. This position will be based in one of our offices: Hamilton Square, NJ Marlborough, MA Harleysville, PA West Hartford, CT We offer hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

Requirements

Strong communication, organization, and relationship-building skills
Ability to prioritize, work independently, and manage multiple deadlines
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Willingness to travel up to 10–15%

Nice To Haves

College degree or equivalent experience
3+ years of experience in StopLoss, self-funding or group insurance
Proven client or account management experience
Prior Account Manager experience
Strong knowledge of Employer Stop Loss or self-funding
Presentation and broker-facing experience

Responsibilities

Act as a primary day-to-day contact for assigned Stop Loss renewal accounts
Manage the full renewal lifecycle from acceptance through policy issuance with accuracy and timelines
Coordinate with brokers, TPAs, and internal teams on compliance, licensing, paperwork, and reporting
Review and process implementation and renewal documentation, including premium and stop-loss remittance
Monitor premium collections, resolve discrepancies, and partner with internal teams for timely resolution
Collaborate cross-functionally with Sales, Underwriting, Claims, Policy Issuance, and Quality teams
Support Business Development and Sales efforts to ensure client satisfaction and retention

Benefits

competitive compensation
paid time off
comprehensive wellness benefits and programs
employer funded health savings account
profit sharing
401k
paid parental leave
employee stock purchase plan
tuition assistance and professional continuing education
Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.