Corporate Claims Tech Assistant - Hybrid

Selective Insurance Company of America•Branchville, NJ

8d•Hybrid

About The Position

Supports the technical staff of a claims office by performing claim financial transactions related to the processing of daily banking functions. This position inputs information into the Claims System (MCS) to facilitate proper reporting to State entities and also updates information in the Claims Content Management (CCM) system to facilitate the proper delivery of mail to claims staff. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

Excellent communication and customer service skills.
Proficient in Outlook, Excel and Microsoft Office.
High School diploma or equivalent preferred.
Prefer 1 year of data entry experience.

Nice To Haves

Previous administrative support experience preferred.

Responsibilities

Processes paper mail received in office to ensure it is directed to the appropriate department/claim file for handling.
Processes payment information in claim system for Void, Stop and Alter type of transactions.
Utilize UPS site for mailings i.e checks, packages, letters, etc.
Sends out correspondence such as requests for W-9 form completion, service surveys for staff in the Claims Service Center and direct repair shops. Works weekly Medical Payments Request Approval (MPRA) report calling vendors to obtain W9 forms to update vendor maintenance.
Processes Paid no issue (PNI) items / banking transactions, requests for check copy requests and general daily banking functions. Flags and reports potential Fraudulent items.
Receives original mail from scanning facility, confirm scanned to CCM claim file, document log note and create claim file in preparation for closed file record retention. Generates and maintains claims records for closed file / retention.
May act as a backup in Business Continuity planning when the Contact Center is unable to take first reports over the phone, by mail, or fax and processes new losses.
Scans all recovery checks received and emails them to individual claims staff for posting to claim system. Ensures recoveries are posted accurately in claim system prior to delivery of checks to Treasury Operations
Processes individual recovery transactions into claim system. Posts manual payments issued by Staff Counsel offices.
Works with Claims Content Management system (CCM). Processes mail within various queues in CCM (e.g. Roots, exception, tax notifications, route review, update document, split pages, check handling).
Answers, assists and directs internal or external callers.