Corporate Claims Manager
About The Position
The primary function of the Corporate Claims Manager is to manage assigned Property, General Liability, Auto Liability, and Workers Compensation claims across the United States and Canada. This role involves comprehensive claims oversight, including leading post-accident investigations, overseeing third-party claims administrators (TPAs), and managing legal counsel for lawsuits. The manager will also collaborate with insurance carriers on settlements, participate in large-claim reviews, and partner with internal safety professionals to identify areas needing intervention. Additionally, the role requires managing vendor relationships and ensuring timely and accurate data transmission for claims analysis and reporting.
Requirements
- Bachelor’s Degree
- 5+ years of related work experience in claims administration and handling
- Exceptional Microsoft office skills
- Strong understanding of Property & Casualty claims handling with multi-jurisdictional expertise across North America and Canada
- Proven ability to manage a high volume of claims with a sense of urgency
- Exceptional communication, negotiation, and leadership skills
Nice To Haves
- N/A
Responsibilities
- Lead local post-accident investigations.
- Oversee third-party claims administrator (TPA) to ensure proper claim handling strategies are being adhered to and service instructions followed.
- Review and approve reserve change or payment requests based on necessity and appropriateness; make settlement recommendations.
- Communicate timely financial impacts of claims-related expenses to local leadership and the Executive Leadership Team (ELT).
- Manage local counsel retained to defend GMS and subsidiaries involved in lawsuits.
- Represent the company in cases involving mediation, arbitration, and trial.
- Collaborate with primary, umbrella and excess insurance carrier(s) on settlements that may go above our deductible.
- Participate in quarterly large-claim reviews for the executive leadership team, providing strategic insights and recommendations.
- Partner with internal safety professionals to identify subsidiaries, divisions, or locations that may require additional training or intervention.
- Assist in producing a quarterly Litigation Report for communication of claim status.
- Manage vendor relationships with key partners to drive positive outcomes within the claims process (i.e. private investigators, nurse case management, reconstructionists, trial experts, etc.)
- Ensure data is transmitted timely and accurately between TPA, Risk Management Information Systems, internal partners and actuaries.
- Under a large deductible program, collaborates with Accounting & Finance for proper allocation of claim costs down to the yard level.
- Assist Analysts with producing meaningful metrics to measure risk management performance across the company.
- Addresses inquiries from the field pertaining claim status or financial information.
Benefits
- Medical, Dental, Vision, Disability & Life Insurance
- Wellness Benefits
- 401(k) Retirement Plan
- Employee Stock Purchase Program
- Paid Holidays & Vacation Days
- Professional Growth Opportunities
- Development & Training Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
