Corporate Actions ( Assst Services) Workflow Supervisor Associate

DTCC • Tampa, FL

4d • Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
• Strong time management and organizational skills
• Excellent communication and interpersonal abilities
• Proficient in data analysis and performance metrics
• Proficiency in workflow management tools such as SalesForce, BPM, Power BI/Automate, Appian, etc.
• Flexibility to respond to changing project requirements, client priorities, and organizational best practices

Responsibilities

• Oversee daily operations within the department, ensuring task coordination, appropriate coverage, and workload allocation.
• Track performance metrics, analyze productivity, and report to upper management.
• Identify and implement workflow improvements.
• Provide training and upskilling opportunities for employees.
• Maintain quality assurance.
• Resolve workflow issues as an escalation point.
• Serve as a point of contact for the team regarding day-to-day workflow operations and/or escalations.
• Provide guidance, support, and training to enhance team productivity and work quality.
• Supervise Workflow Operations and Team Coordination: Oversee daily activities, ensure team members are aligned with goals and deadlines.
• Workflow Distribution: Ensure appropriate coverage and workload allocation.
• Performance Monitoring and Reporting: Track metrics, analyze productivity, provide feedback, and report to upper management.
• Process Optimization: Identify and implement workflow improvements.
• Training and Development: Train new employees and ensure team members are equipped to meet performance expectations.
• Quality Assurance: Maintain compliance with department procedures and high standards for quality and accuracy.
• Problem Solving: Address and resolve workflow issues, serve as escalation point.
• Documentation: Maintain records of processes, performance, and training activities.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree