Corporate Actions ( Assst Services) Workflow Supervisor Associate

DTCC • Tampa, FL

4d • $60,000 - $115,000 • Hybrid

About The Position

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

The Workflow Supervisor Associate is responsible for overseeing and managing daily operations within the department. They ensure task coordination, appropriate coverage, and workload allocation. The role entails tracking performance metrics, analyzing productivity, and reporting to upper management. It involves identifying and implementing workflow improvements, providing training and upskilling opportunities for employees, maintaining quality assurance, and resolving workflow issues as an escalation point. The Workflow Supervisor will be a point of contact for the team in regard to the day-to-day workflow operations and/or escalations, and will provide guidance, support, and training to enhance the productivity of the team and the quality of their work.

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Nice To Haves

• Strong time management and organizational skills
• Excellent communication and interpersonal abilities
• Proficient in data analysis and performance metrics
• Proficiency in workflow management tools such as SalesForce, BPM, Power BI/Automate, Appian, etc.
• Flexibility to respond to changing project requirements, client priorities, and organizational best practices

Responsibilities

• Supervise Workflow Operations and Team Coordination: Oversee daily activities, ensure team members are aligned with goals and deadlines.
• Workflow Distribution: Ensure appropriate coverage and workload allocation.
• Performance Monitoring and Reporting: Track metrics, analyze productivity, provide feedback, and report to upper management.
• Process Optimization: Identify and implement workflow improvements.
• Training and Development: Train new employees and ensure team members are equipped to meet performance expectations.
• Quality Assurance: Maintain compliance with department procedures and high standards for quality and accuracy.
• Problem Solving: Address and resolve workflow issues, serve as escalation point.
• Documentation: Maintain records of processes, performance, and training activities.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree