Corporate Account Specialist

YMCA of Greater Dayton•Dayton, OH

19h•Onsite

About The Position

Provide excellent customer service for corporate memberships by working directly with branch staff to make, retain, invoice, and terminate corporate sales. At the YMCA, we are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

A 2-year college degree or applicable experience is required.
Must be at least 21 years of age.
2 years of account management or applicable experience required.
1 – 2 years customer service or sales required.
CPR/AED, First Aid and Oxygen within 60 days of hire and kept current.
Strong customer support experience required.
In-depth knowledge of the membership software, Microsoft Office products including Excel and Word.
Must hold a valid driver’s license, insurable drivers record according to the YMCA’s insurance carriers, and have reliable transportation to travel for business meetings, training events, YMCA site visits, vendors, and suppliers, etc.
Computer skills needed, particularly with Microsoft Office and email applications, along with ability to learn the internal YMCA software.

Nice To Haves

YMCA membership experience preferred.

Responsibilities

Establish professional relationships with businesses in the YMCA of Greater Dayton service area.
Works with the Corporate Account Manager in invoicing, answering questions, receipting payments, terminations of employees, and collections.
Run monthly facility usage report for corporate accounts.
Present corporate membership benefits to corporates and work with branch staff to schedule on-site events/visits when appropriate.
Assist potential and current corporate memberships with employee marketing and enrollment into YMCA of Greater Dayton.
Knows the amenities of each branch location and all branch programs to educate accounts and employees.
Communicates and coordinates with branch staff on membership and operating procedures.
Ensures that all members have the correct membership type and are paying correct dues by running monthly report.
Ensures accuracy of data by correctly entering and monitoring membership merges and deletes; reviews all invalid membership merges, moves and deletions monthly and enters all new merges.
Ensures complete, accurate, and timely processing of membership changes; coordinates/communicates efforts with branches weekly.
Conducts weekly/monthly corporate membership audits for all branches, including new memberships, membership changes, terminations, etc. Provides results and suggestions for improvements to membership directors.
Compile and report facility usage data for SilverSneakers, Silver&Fit, and Renew Active programs.
Prepares and submits monthly enrollment and facility usage reports for all CareSource memberships to the State Alliance.
Maintains in depth knowledge of SmartRec and provides support to all branch staff.
Maintains accurate policies and procedures for membership functions following best practices.
Assists with monthly membership collections.
Communicates membership rate changes to members.
Communicates to direct supervisor or to appropriate Branch staff any concerns or incidents that may need follow-up.
Maintains all pertinent equipment and supplies.
Follows appropriate safety guidelines.
Communicates any suggestions to improve the facility and grounds.
Assists with special events.