Corporate Account Manager (US)

Netcraft • Lehi, UT

1d • Hybrid

About The Position

Netcraft is the global leader in cybercrime detection and disruption, serving as a trusted partner for major companies and governments worldwide. We are dedicated to protecting the world from cybercrime and foster a supportive and inspiring workplace with strong benefits and wellness programs. The Corporate Account Manager will report to the Senior Director of Account Management and will be responsible for a portfolio of customers across the United States. The role involves building strong, long-lasting relationships, maximizing customer value from Netcraft's services, driving renewals, identifying expansion opportunities, and acting as a trusted advisor. This is an opportunity to join a growing Account Management team with meaningful ownership and direct customer impact.

Requirements

• Proven success managing a commercial book of business with responsibility for customer retention, renewals, and revenue growth.
• Strong achievement against personal renewal targets (92%+) and consistent identification and delivery of expansion opportunities.
• Excellent written, verbal, analytical, and presentation skills, with the ability to tailor communication to technical, operational, and executive audiences.
• Experience building trusted relationships with customers and serving as a strategic advisor throughout the customer lifecycle.
• Experience managing a large portfolio of corporate and/or SMB customers, prioritizing account activity based on business value and leveraging CRM and account management tools for efficiency at scale.
• At least two years of experience managing a commercial book of business with strong renewal and expansion outcomes.
• Self-motivation, determination, resilience, and a positive, solutions-focused approach.
• Strong ability to collaborate cross-functionally and cross-geographically to deliver outstanding customer outcomes.
• Comfortable presenting to senior stakeholders and translating technical concepts into business value.
• Genuine interest in learning about cybercrime, internet security, and threats such as phishing and malware.

Nice To Haves

• Previous cybersecurity or SaaS experience is preferred but not required.

Responsibilities

• Manage a book of corporate and SMB customers across various industries, adapting engagement approach based on account size, complexity, and strategic value.
• Utilize automation and high-efficiency processes for managing a large book of business while delivering high-touch engagement where most needed.
• Serve as the long-term customer relationship manager, driving customer retention, renewals, and expansion opportunities.
• Meet regularly with customers (in-person and remotely) to build relationships with technical, operational, and executive stakeholders.
• Understand customer requirements, objectives, and business priorities, acting as the customer's internal advocate for service improvements and product enhancements.
• Proactively identify opportunities to expand Netcraft's services based on customer business, security challenges, and the evolving cybercrime landscape.
• Educate customers on Netcraft's services, present service performance results, and address customer questions.
• Provide customers with Netcraft's insights into the cybercrime threat landscape relevant to their business and industry.
• Own the customer renewal and upsell process internally, collaborating cross-functionally for successful execution and alignment.
• Work in line with Netcraft's hybrid working policy (office attendance on Tuesday, Wednesday, and Thursday; flexibility on Monday and Friday).

Benefits

• 33 days vacation (includes national holidays which can be worked if preferred)
• Generous enhanced family leave and pay
• Enhanced sick pay, increasing with length of service
• Equity Tracking Units (eligibility criteria apply)
• Hybrid and flexible working options
• 401(k) Safe Harbor Plan with employer match
• Comprehensive private health cover (medical, dental, vision, and life insurance)
• Meals, snacks, and drinks provided in the office
• Two paid Learning & Development days per year plus access to learning resources (Udemy, Coursera)
• Two Volunteering Days per year
• Spot reward bonus scheme
• Employee Referral Bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed