Core Systems Manager

Nusenda Credit Union•Albuquerque, NM

About The Position

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a Core Systems Manager to join our Credit Union. As the Core Systems Manager , you'll be responsible for managing the day-to-day operations of systems such as the core financial, Enterprise Content Management (ECM), eDocument, consumer loan origination, and account opening (LOS). You'll manage data processing functions for increased utilization, efficiency, and effectiveness while identifying, enhancing and recommending strategies, tactics, and process improvement to improve employee and member satisfaction and business capabilities. You'll lead team members through daily monitoring, coaching and development to ensure they are a professional and friendly resource for employee questions/issues with core systems, while building trust through everyday interactions.

Requirements

Five years to eight years of similar or related experience
Bachelor’s Degree in Business, Information Technology or Computer Science preferred
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
Development, performance management, training, and employee counseling skills essential.
Excellent organizational and attention to detail skills.
Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
Ability to adapt quickly to change and proactively communicate.
Experienced in MS Office programs to include Excel, Word, 365, and all internal systems as affiliated with the department.

Responsibilities

Oversee, coordinate and assist in the daily activity of the Core System department(s) to include assignment of duties and special projects, monitoring workload and productivity, planning and prioritization, problem resolution, and develop recommendations for change or improvement.
Oversee daily administration, performance, and stability of the Nusenda’s core financial system and all associated peripheral platforms, including batch processing, job automation, integrations, and system monitoring.
Ensure service continuity and support to business operations, including after hours or on-call, as needed.
Ensure data integrity, system availability, and processing accuracy through proactive monitoring, exception handling, and incident resolution aligned with Information Technology Infrastructure Library (ITIL)service management practices.
Coordinate system updates with internal business and technology stakeholders, patching, and releases, ensuring proper testing, validation, and change control compliance by implementing ITIL standards and processes.
Identify opportunities for optimization, automation, and performance improvements to enhance member experience and internal operational efficiency.
Maintain audit-ready controls, documentation, and system procedures to support regulatory compliance and internal/external audits.