Core Systems Manager

Nusenda Credit Union•North Valley, NM

About The Position

Nusenda Credit Union is seeking a Core Systems Manager to oversee the day-to-day operations of critical systems including the core financial platform, Enterprise Content Management (ECM), eDocument, consumer loan origination, and account opening (LOS). The role involves managing data processing for efficiency and effectiveness, identifying and recommending strategies for process improvement to enhance employee and member satisfaction, and leading a team through daily monitoring, coaching, and development. The goal is to ensure the team provides professional and friendly support for core system-related employee questions and issues, building trust through interactions.

Requirements

Five years to eight years of similar or related experience
Bachelor’s Degree in Business, Information Technology or Computer Science preferred
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
Development, performance management, training, and employee counseling skills essential.
Excellent organizational and attention to detail skills.
Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
Ability to adapt quickly to change and proactively communicate.
Experienced in MS Office programs to include Excel, Word, 365, and all internal systems as affiliated with the department.

Responsibilities

Oversee, coordinate and assist in the daily activity of the Core System department(s) to include assignment of duties and special projects, monitoring workload and productivity, planning and prioritization, problem resolution, and develop recommendations for change or improvement.
Oversee daily administration, performance, and stability of the Nusenda’s core financial system and all associated peripheral platforms, including batch processing, job automation, integrations, and system monitoring.
Ensure service continuity and support to business operations, including after hours or on-call, as needed.
Ensure data integrity, system availability, and processing accuracy through proactive monitoring, exception handling, and incident resolution aligned with Information Technology Infrastructure Library (ITIL) service management practices.
Coordinate system updates with internal business and technology stakeholders, patching, and releases, ensuring proper testing, validation, and change control compliance by implementing ITIL standards and processes.
Identify opportunities for optimization, automation, and performance improvements to enhance member experience and internal operational efficiency.
Maintain audit-ready controls, documentation, and system procedures to support regulatory compliance and internal/external audits.