Core Operations, Associate 2

State Street•Sacramento, CA

12d•Hybrid

About The Position

As an Associate 2 in the cash settlement team, you will be responsible for the oversight and review of daily operations, ensuring all deliverables are reviewed with 100% accuracy. You will also be responsible for validating and audit checking deliverables against agreed client service level agreements (SLAs), validity guidelines, risk policies, and standing operational procedures. The role requires ensuring all queries/issues raised by external/internal parties are addressed with the highest quality within agreed turnaround times. This position requires the ability to influence people, engage with peers and managers, and effectively communicate identified issues from auditing and address appropriate actions. This role can be performed in a 4x4 hybrid model, balancing work from home and the office.

Requirements

Professional English communication skills in both email written and verbal.
A desire to provide unsurpassed service by exceeding service levels.
Good time management skills, ability to multi-task, work under pressure and meet deadlines.
Good sense of escalation awareness and risk awareness.
Able to identify and resolve issues in daily operations.
Degree qualified in English, Banking, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.
Ideally 0-3 years’ experience in fund accounting, custody market.
A good knowledge of fund accounting operational concepts.
Flexible, adaptable and motivated person who is a Team Player and enjoys leading people and dealing with senior stakeholders.
Capability in oversight daily operations and deliverables.

Responsibilities

Effectively perform auditing/review work to identify all the issues before delivering the external clients.
Promptly respond to queries from the client or upstream/downstream internal teams.
Understand the core offering and ways to increase efficiencies and accuracy in the day-to-day process.
Ensure that all day-to-day tasks and/or issues/queries raised by internal and external parties are resolved within agreed time frames.
Have a high level of understanding of the client: their SLA, organization, policies & key contacts.
Identify, initiate and implement operational improvements, especially in cost saving, productivity, resolving control gaps, and risk reduction.
Ensure risk controls are adhered to standard operation procedure and client-specific procedures.
Establish & build relationships with internal & external communication.
Assist the manager to perform staff training & development through effective performance reviews and provides feedback to the Account Manager within the team, especially to play a key role to train up the staffs, ensure they are with good capability to service the clients.
Assist the manager with daily resource allocation, peak time management in line with overtime governance policy.
Proactively and well-managed procedure, SOP, checklist and change requests.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
flexible Work Programs
development programs and educational support
paid volunteer days
matching gift programs