Core Lab Inside Sales Representative

Roche•Indianapolis, IN

9d•Remote

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position As a Core Lab Inside Sales Representative, you will be responsible for generating revenue and maximizing profitability and sales growth by closing sales. This role is typically aligned with a specific field sales rep(s) or field sales team. You will sell to and service accounts via phone, usually responsible for non-complex sales. You will operate under moderate supervision, applying advanced knowledge and skills to complete assignments requiring judgment and initiative. You will understand the implications of your work and make recommendations for solutions. You will receive little instruction on daily assignments and may determine methods and procedures on new assignments. You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Requirements

Bachelor’s Degree or equivalent experience
2+ years relevant work experience
Previous customer facing experience
Ability to work in a regulated environment
Ability to understand technical market issues and factors
Planning and organization skills
Ability to drive revenue generation

Nice To Haves

ADP or equivalent rotational program/internships could be considered in lieu of 2+ years’ experience.
Healthcare or laboratory experience
Experience managing competing priorities
Proficient with Microsoft office/Google Workspace
Proven collaboration skills with internal and external stakeholders
Strong oral and written communication skills including making impactful presentations
Negotiation and problem-solving skills

Responsibilities

Supporting field sales representatives and regional business manager within their assigned territory.
Supporting and growing assigned accounts through menu expansion, service contract renewals and superior account management.
Managing and retaining your own assigned accounts and growing your customer base through menu expansion, contract extensions, and competitive instrument placements in the physician office laboratory space.
Contacting assigned customers and selling to/servicing accounts via phone or other electronic means within a designated territory to develop new business, grow existing business, maintain customer relationships and troubleshoot customer problems.
Identifying and developing strategic account plans.
Developing and delivering the differentiating message and quantifiable economic value for products and services.
Selling the primary differentiation of Roche products.
Overcoming and managing objections.
Negotiating to obtain sales.
Negotiating and managing ongoing account support, and programs to meet the customer and Roche’s needs.
Maintaining complete and accurate customer data for assigned territory in sales force automation system per the timelines provided by business area.
Capturing customer complaints and inserting them into the Roche Quality System through the CAPA process.
Following Good Promotional Practices as outlined by the Roche Quality System.