Core HR Technology Analyst

Atlantic Health System•Morristown, NJ

16h•$33 - $59•Onsite

About The Position

We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

Requirements

Oracle HCM Core HR system inquiries
Tier 1 and Tier 2 support tickets
Employee record updates
Job changes
Assignment corrections
Work relationship issues
Effective-dated data discrepancies
Oracle Help Desk
HCM Data Loader (HDL) and/or HSDL
Core HR functionality
HR onboarding
HR, Payroll, Benefits, and IT collaboration

Responsibilities

Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including: Employee record updates, Job changes, Assignment corrections, Work relationship issues, Effective-dated data discrepancies.
Intake and track support requests through Oracle Help Desk.
Ensure accurate ticket documentation, resolution notes, and knowledge base contributions.
Monitor ticket queues and prioritize based on urgency, impact, and SLAs.
Perform data corrections and mass updates using HCM Data Loader (HDL) and/or HSDL.
Maintain data integrity by identifying and resolving anomalies and inconsistencies.
Support organizational changes (e.g., department updates, location hierarchy changes) in coordination with HR partners.
Advise end users on using Core HR functionality.
Contribute to and maintain end-user job aids, SOPs, and knowledge articles.
Support HR onboarding with systems training where needed.
Partner with HR, Payroll, Benefits, and IT to address cross-functional data or process issues.
Identify opportunities to streamline processes or enhance user experience based on support trends.
Participate in testing and validation for quarterly updates or configuration changes.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance