Core Agent
About The Position
The Core Agent is a key connector within the resort, playing an essential role in delivering the intuitive, personalized service that defines the Four Seasons experience. Acting as a primary point of contact for guests and internal teams, the Core Agent ensures all communications are handled with warmth, efficiency, and professionalism across multiple platforms. This role requires a calm, detail‑driven individual who anticipates guest needs, supports seamless operations, and upholds the highest standards of Forbes‑ and LQA‑driven service, contributing meaningfully to a memorable and effortless guest journey. Our work environment is grounded in a shared dedication to delivering exceptional, personalized service and creating meaningful guest experiences. We seek individuals who are genuinely passionate about hospitality and take pride in contributing to a seamless and memorable guest journey. Excellence at Four Seasons is achieved through collaboration—by working together with respect, professionalism, and appreciation for the vital role each colleague plays in upholding our service standards.
Requirements
- Minimum of one to two years’ experience in a hotel or guest‑focused service environment.
- Exceptional communication skills, with fluency in spoken and written English.
- Confident and professional telephone presence with the ability to communicate clearly and graciously.
- A demonstrated commitment to service excellence, collaboration, and teamwork.
- Strong attention to detail, with the ability to prioritize effectively in a fast‑paced environment.
- Legal authorization to work in Canada.
- Flexibility is essential as the resort operates 24 hours a day, 7 days a week, year‑round. Must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays, as required.
Nice To Haves
- Previous experience with Opera PMS is preferred.
Responsibilities
- Serve as a welcoming and knowledgeable first point of contact for guests, managing inbound communications with warmth, efficiency, and professionalism.
- Engage with guests across multiple platforms, including phone, Four Seasons Messenger, and email, ensuring timely, accurate, and gracious responses.
- Anticipate guest needs, accommodate special requests, and resolve concerns with discretion and care.
- Maintain awareness of VIPs, in‑house events, and resort offerings, ensuring all interactions align with Forbes and LQA standards.
- Support personalized moments through guest recognition, including celebrations and preference management.
- Maintain accurate guest profiles, preferences, and essentials to support personalized service delivery.
- Review upcoming arrivals and group information to ensure key details, traces, and priorities are properly communicated and actioned.
- Act as a trusted liaison between departments, communicating clearly and promptly to support seamless daily operations.
- Remain informed of resort activities, operational updates, and service priorities to ensure consistent messaging and execution.
- Respond appropriately and calmly to urgent situations, supporting guest and colleague safety at all times.
- Demonstrate strong teamwork and collaboration, fostering positive working relationships across the resort.
- Uphold a polished, composed, and service‑driven demeanor in every interaction.
Benefits
- Hourly Wage: $22.50 - $24.05
- Affordable staff accommodation located in scenic Whistler
- Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
- Employee recognition and events including employee of the month, years of service milestones, winter gala, and summer activities
- Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)
- Complimentary meal provided every shift in our staff cafeteria
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development programs
- Exclusive discount and travel programs with Four Seasons worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
