Account Manager

Everway

About The Position

The Core Account Manager is responsible for growing revenue across an existing portfolio of mid-market customers. The role involves building account plans, deepening customer relationships, and identifying opportunities to increase product adoption and expand customer use of Everway's Planning, Curriculum, and AT solutions. The Account Manager works closely with Customer Success to understand adoption and account-health signals and identify appropriate timing for expansion conversations. The role also partners with the Renewal Rep to support renewals and at-risk accounts, and collaborates with Marketing, Product, Finance, Legal, and Implementation. Travel is required on an as-needed basis to support customer engagement, industry events, and sales opportunities.

Requirements

3+ years of account management, expansion sales, or consultative sales experience in SaaS, EdTech, or a related environment.
Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell, or account expansion.
Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities.
Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close.
Consultative selling skills, with experience building relationships across multiple customer stakeholders.
Experience managing sales pipeline, forecasting, and commercial reporting using CRM data.
Clear and effective communication with customers, colleagues, and stakeholders.

Nice To Haves

K-12, education, or public-sector account management or sales experience, including understanding of education funding cycles and purchasing processes.
Familiarity with MEDDPICC or a similar sales methodology.
Familiarity with CRM platforms such as Salesforce.
Experience using AI tools to support customer research, account planning, forecasting, or workflow efficiency.

Responsibilities

Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers.
Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum, and AT solutions.
Deepen relationships with key stakeholders across schools, districts, and educational organisations, identifying opportunities to increase product penetration and recurring revenue.
Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations.
Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts.
Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation, and close.
Maintain accurate CRM records, pipeline information, forecasts, and opportunity reporting across the assigned account portfolio.
Partner with Marketing, Customer Success, Finance, Legal, Product, and Implementation teams to support customer outcomes and account growth.
Capture and communicate customer feedback, market intelligence, and competitive insights to relevant internal teams.
Track progress against agreed expansion revenue, pipeline, and activity targets.
Represent Everway at customer meetings, conferences, webinars, and industry events as required.