Cord Blood Donation Coordinator I

Bloodworks Northwest•Seattle, WA

9d•Onsite

About The Position

This role serves as the first point of contact and liaison with external customers and collector partners for the Cord Blood Program. The coordinator will be responsible for coordinating and documenting the consent and screening of potential and active donors, compiling donor and unit suitability information, and maintaining data related to Cord Blood Units for bank and research. This position will also assist with the growth of the Cord Blood Program, the development of customer relations, and promote the program in the community. A key focus will be recruiting cord blood donors through education and outreach, with an emphasis on racial/ethnic minority donor recruitment, and providing training and feedback to hospital partners and prenatal educators to increase program awareness and participation.

Requirements

Bachelor's degree in the health sciences field preferred (or an equivalent combination of education and experience).
1 year of interviewing experience and specific familiarity with donor screening requirements preferred.
Prior experience and expertise in training, facilitating, and presenting.
Prior experience in OB/GYN practice, blood or tissue banking is desirable.
Familiarity with FDA and other regulatory policies and practices about biologics or devices is desirable.
Human Subjects Research training as applicable.
May be required to maintain appropriate credentialing for partnered Cord Blood collection sites as assignments necessitate. Credentialing may include, but is not limited to, drug screening, background checks, vaccination, and/or immunization records.
Functional proficiency with Microsoft Office applications.
Experience with using a customer relationship management system to document customer interactions (e.g., Salesforce).
Familiarity within racial minority communities is highly desirable.
Demonstrated self-motivation, exceptionally sound judgment, and ability to work independently with a high degree of accuracy; experience/familiarity with Quality Assurance standards.
Demonstrated organizational and recordkeeping skills, exceptional attention to detail.
Outstanding professional writing skills, with public speaking abilities.
Required mental activities include continuous decision making, use of discretion, interpersonal skills, and the ability to read, write, speak, and comprehend English.
Other required mental activities used less often include presentations/teaching, teamwork, problem analysis, creativity, customer service, and independent judgment and/or independent action (all used frequently); the performance of basic math (used occasionally); and negotiation, mentoring, training, the performance of advanced math, and the performance of basic programming (all used rarely).
The ability to use translator services provided by the housing language NMDP-provided translator services other than English is needed.
Required physical activities include continuous talking and hearing.
Other required physical activities used less often include sitting, standing, walking, reaching, and repetitive motions of hands/wrists (frequent); and bending, stooping, kneeling, and handling (occasional).
The ability to push, pull, and lift an average of 3 pounds throughout the day is required, as is the ability to carry an average of 3 pounds.
Use of a company or personal vehicle for company business requires an acceptable driver's record as defined by the vehicle.

Nice To Haves

Prior experience in OB/GYN practice, blood or tissue banking is desirable.
Familiarity with FDA and other regulatory policies and practices about biologics or devices is desirable.
Human Subjects Research training as applicable.
Familiarity within racial minority communities is highly desirable.

Responsibilities

Provide excellent customer service to ensure the program's growth and sustainability.
Develop, deliver, and maintain educational presentations for potential donors, the public, and professional staff working with expectant parents to promote cord blood donation.
Participate in professional and community events and programs to promote public cord blood donation.
Provide potential donors with information on cord blood options, educate them, obtain informed consent, and conduct donor screenings.
Assist in the conduct of policies and procedures related to cord blood collection in accordance with applicable regulations and standards, including procedures for informed consent, donor screening, quarantine, and inventory management.
Collect and manage donor and collection information.
Work in collaboration with technologists to ensure all required documentation is present and matched to collected cord blood units.
Interact with the Medical Director and Quality Assurance personnel to release units into inventory.
Perform Site Qualification and requalification as needed.
Prepare and deliver collection kits as needed.
Coordinate and track materials sent to participating facilities, including collection kits, donor screening materials, and recruitment materials.
Assist with the training of new staff.
Assist with cord blood collector training.
Assist with maintaining the donor coordinator and collector competency assessment programs.
Assist in the development and implementation of donor recruitment initiatives, with an emphasis on minority donor recruitment.
Assist in determining and collecting useful metrics and other reporting data related to donor recruitment, outreach, training activities, competency, and collections.
Comply with all applicable Standard Operating Procedures (SOP) as written.
Provide periodic donor summaries and reports as needed.
Perform other duties as assigned.

Benefits

medical insurance
dental insurance
vision insurance
life insurance
family coverage
retirement plans (401a & 401b)
consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service)
subsidized transit program
educational reimbursement
relocation assistance bonus