Copy Operator

Canon Business Process Services • Indianapolis, IN

5d

About The Position

The Copy Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to create quality, professionally finished products using print equipment for cutting, binding, and laminating, and provides basic copier and printer service and troubleshooting. The operator may also assist with faxing, scanning, shipping preparation, light housekeeping, and mailroom responsibilities as directed by the Site Manager or Assistant Site Manager. The role requires learning new equipment features and functionalities as office automation technology changes.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of the detailed aspects of the job.
• Knowledge of machine operations for low- to high-volume, high-speed duplicating equipment.
• Proficiency using reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding equipment, velo-binders, stitchers, collators, and counters.
• Ability to work under close supervision involving detailed instructions and constant checking of work performance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Physical activity including frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers.
• May lift and/or move up to 50 pounds.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop systems according to complexity and urgency.
• Quality-check print output and ensure it accurately meets submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of submitted and completed work, including service logs.
• Perform minor reproduction-equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for each duplicating machine.
• Monitor print-supply inventory, including paper and toner.
• Inform clients of estimated completion times, unclear instructions, service delays, and services that cannot be provided.
• Work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders.
• Handle special printing requests, such as large-paper, poster, or manual- and handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• May send, receive, and deliver faxes at the direction of the Site Manager.
• May perform document scanning.
• May prepare mail and packages for shipping orders.
• May provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.
• May perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED