Copy Operator

Canon Business Process Services, Inc. • Indianapolis, IN

6d

About The Position

The Copy Operator provides customer service and solutions for clients’ copy and print needs. The role uses print and production equipment to produce quality, professionally finished products, including cutting, binding, and laminating, and provides basic copier and printer troubleshooting. The operator may also assist with faxing, scanning, shipping preparation, light housekeeping, and mailroom responsibilities as directed by site management. The position requires learning new equipment features and functions as technology changes.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of detailed job aspects.
• Knowledge of operating low- to high-volume, high-speed duplicating equipment.
• Proficiency using reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding and velo-binding equipment, stitchers, collators, and counters.
• Ability to work under close supervision, follow detailed instructions, and undergo constant checking of work performance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Physical activity involving frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers; may lift and/or move up to 50 pounds.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop sources according to complexity and urgency; quality-check output against submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction-equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for duplicating machines and monitor print-supply inventory, including paper and toner.
• Communicate estimated completion times, unclear instructions, service delays, and unavailable services to clients; work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders; handle specialized printing requests where applicable.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipment; and provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED