Copilot Value Realization SME – Measurement & Scaling

TD•Toronto, ON

3d•Hybrid

About The Position

The Copilot Activation team is seeking a Value Realization SME to ensure Copilot adoption translates into measurable and sustainable business outcomes. This role focuses on defining value, tracking impact, and enabling repeatability and scaling of Copilot-enabled workflows across Finance. The role partners closely with POD teams and stakeholders to quantify outcomes and support enterprise scaling decisions.

Requirements

Undergraduate degree
3+ years in Finance, Analytics, or Transformation
Experience in performance measurement and KPI design
Strong data analysis skills
Experience with BI tools such as Power BI
Familiarity with Copilot or AI-driven workflows
Structured thinker with strong attention to detail
Ability to connect data to business outcomes
Strong communication and storytelling skills

Responsibilities

Define KPIs such as time saved, cycle time, and quality improvements
Establish pre- and post-engagement baselines
Track and report on value realization across engagements
Monitor adoption signals before, during, and after POD engagement
Track sustained usage and identify drop-off risks
Provide recommendations to improve sustainment
Develop executive-ready value narratives and case studies
Translate data into actionable insights
Support ROI and investment discussions
Build dashboards, scorecards, and repeatable measurement frameworks
Identify scalable use cases
Enable self-service reporting for business teams
Build and maintain reusable enablement assets (FAQs, demos, how-tos)
Test and validate Copilot scenarios across tools (Outlook, Teams, Excel, Word) to inform guidance and measurement
Support knowledge base and community content to drive discoverability and adoption
Partner with IT and Copilot platform teams to incorporate tooling insights, telemetry considerations, and governance requirements
Support enterprise scaling efforts by packaging repeatable playbooks and assets beyond individual engagements
Enable self-service learning for teams post-POD exit through documented workflows, office hours, and curated resources