Coordonnateur.trice des services client / Client Service Coordinator

Avison Young Canada•Montreal, QC

4d•Onsite

About The Position

Reporting to the designated Leasing Team (and/or other designated person), this role includes daily real estate administrative support in a fast-paced environment. As a Client Services Coordinator (“CSC”), you will provide sales, marketing, and research support along with general office administration to your team and clients. Your responsibilities will be an exciting mix of providing presentation support, listing and offer preparation, property marketing and client reporting, conducting market research and transaction administration, all while coordinating promotional and post-sales marketing materials.

Requirements

Minimum 3 years of similar experience and/or commercial real estate experience
Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook, and Adobe Creative Suite (InDesign, Photoshop, Illustrator, and Acrobat)
Possess characteristic traits of independent thinking, self-starting initiative while working well in a team-oriented environment.
Must be able to handle flexibility in task management while having a keen eye for detail
Ability to read, analyze, interpret and create general business documentation.
Ability to write reports, business correspondence and format presentations.
Excellent and effective verbal and written communication skills.
Excellent proofreading and editing skills.
Ability to multitask, utilize effective time management skills, and be able to recognize and respond to time sensitive issues and tasks.
Ability to work efficiently under pressure with multiple timelines and with limited direction/ supervision.
Ability to maintain discretion regarding personnel and industry related matters.
Attitude — positive, always seeking to better our team, reaching out to bring value.
Proficiency in both French and English. Candidates must be fluent in both languages.

Responsibilities

Provide administrative support for internal and external correspondence including file management, organizing and distributing marketing materials
Prepare written service proposals
Prepare contracts and ensure successful implementation
Coordinate the communication between decision-makers, property owners and other stakeholders in the commercial real estate industry
Attend and participate at all weekly sales meeting
Assist in tours and help the Leasing Team in their mandate (building tour and client tour)
Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
Maintain and review property listings and manage expiry dates and prepare required documentation
Maintain records of correspondence for property listings with agents and update client reporting as required
Coordinate deal processing with agents and Accounting Department
Schedule meetings, appointments, property tours and travel plans
Proofread copy for spelling, grammar and layout making appropriate changes; responsible of accuracy and clarity of final copy
Work closely with agents on various initiatives and special projects
Organize, create, prepare and produce customized marketing materials as well as client-specific packages, presentations, and proposals.
Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, invitations, signage, and announcements InDesign, while maintaining the Avison Young brand throughout all projects.
Update listings on Avison Young website and other locations as advised
Research and design space map tailored for clients on InDesign
Coordinate property availability surveys and other applicable research and marketing collateral relevant
Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
Update CRM database with current market and client information.