Coordonnateur(trice) de Laboratoire (Gestion de Projets)

Bureau Veritas•Montreal, QC

8h•Hybrid

About The Position

Bureau Veritas is seeking a Laboratory Coordinator (Project Management) to join their environmental laboratory team. The role involves assisting project managers with client service tasks for microbiology exceedances. The ideal candidate believes in teamwork, exceptional service and quality, and is eager to contribute to the evolution of their work environment. This position offers the opportunity to work with industry leaders.

Requirements

Bachelor's degree in a science field.
Bilingual (French mandatory).
Excellent computer skills.
Good interpersonal communication skills.
Must be organized, meticulous, and focused.
Must be able to multitask, work under pressure, and manage multiple deadlines under stressful conditions with strict guidelines.
Must be responsible, independent, dedicated, and motivated with a good team spirit.
Must have the initiative to recognize when administrative assistance is needed from project manager colleagues.

Responsibilities

Responsible for providing excellent customer service regarding analytical turnaround times, report delivery, and billing for completed files.
Manage subcontracting processes and coordinate sample pick-up schedules.
Ensure client phone calls are returned within 30 minutes.
Collaborate with the project manager to build strong client relationships and ensure client satisfaction.
Establish and meet client delivery commitments and laboratory schedules, especially during peak workloads, based on client priorities.
Coordinate bottle order deliveries within required timelines.
Coordinate and follow up on subcontracting.
Provide data to clients in their specific electronic formats.
Assist the billing department and the generation of analysis reports.
Maintain and follow up on client files.
Assist the project manager in preparing submissions and RFPs.
Document and follow up on client complaints, and communicate them to the project manager.
Assist the sample receiving department and the preparation of containers.
Ensure all entry forms are verified and approved within 30 minutes of entry into the computer system.
Assist with administrative tasks such as filing, report generation, mail, billing, etc.
Stay updated on new methods, pars, and mocs through the QSI database.
Maintain employee training records.
Adhere to and participate in the organization's QC/QA policies.