About The Position

Wonderbrands is a leading North American bakery with 140 years of experience in baking packaged breads, artisan breads, and donuts. We are one of the largest bakeries in North America and makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa. Wonderbrands, a division of FGF Brands, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading edge supply chain practice and investing deeply in communities where we bake. The Sales Operations Coordinator is focused on supporting the day-to-day coordination of internal departments and our field sales team. The SOC will use their exceptional analytical, problem solving, and prioritization skills to investigate issues, build reports, and support our in-store sales process.

Requirements

  • Bachelor’s degree in Business, Finance or related field required
  • Minimum of 1-2 years’ experience field sales team (food industry an asset)
  • Ability to effectively work from home and in the field
  • Experience managing a franchise operation unit is an asset
  • Multi-tasking and priority management are key components to be successful in the role
  • Exceptionally strong communicator and team builder
  • Proven experience in people leadership and development
  • Demonstrated ability to work in a fast paced & multi task environment
  • Executive level presentation skills
  • Possess strong planning and time management skills
  • Experience building customer relationships.
  • Strong computer skills (intermediate to advanced Microsoft Office)
  • A passion for the Consumer Packaged Goods industry an asset
  • Responds to the needs of both internal and external customers in a timely and courteous manner, showing a sense of urgency; always keeping our products front and centre.
  • Adapts to changes; changes strategy in response to new information; responds appropriately and quickly without having all parameters defined; demonstrate tolerance for speed and uncertainty.
  • Uses appropriate interpersonal styles and methods of communication to gain agreement or acceptance of a plan or activity. Is effective in building constructive relationships; uses tact; interacts with others in an open, friendly manner, encourages collaboration.
  • Always looks for ways to improve effectiveness or efficiency, making recommendation to increase productivity in quality of work; develops innovative solutions, challenges the status quo. To be the best, never compromising.
  • Takes risks, learn from their mistakes, builds trust and is a role model to others. Has a “hands-on” style; is aggressive in achieving desired results.

Nice To Haves

  • food industry an asset
  • Experience managing a franchise operation unit is an asset
  • A passion for the Consumer Packaged Goods industry an asset

Responsibilities

  • Develop a period recap to be shared with the internal business and the end of each period.
  • Pull all data necessary for business reviews with Independent Distributors.
  • Work with Marketing and Sales Teams to support in-store display (corrugate) roll-out and inventory management.
  • Develop a weekly update email to consolidate all priorities & events occurring across the business for field sales teams.
  • Consolidate all in-store complaints/issues from sales into a tracker & action item for field sales team. Analyze the recurring issues to develop root-cause analysis.
  • Spend a few days per month in stores with the field sales teams.
  • Work with Accounts Receivable to collect Proof Of Delivery (PODs) from Independent Distributors in order to receive store payments.
  • Support Distribution Centre and Transportation Teams to investigate supply and quality issues submitted by Independent Distributors.
  • Follow-up with Independent Distributors weekly on outstanding payments, working with ID Development on any breaches necessary.
  • Work with QA, depots and transport on any depot related tasks.
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