Coordonnateur, Soutien à la clientèle - Drummondville (Temporaire 12 mois)

BDC • Drummondville, QC

3d • Hybrid

About The Position

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative and sales support to the members of your team. BDC is the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.

Requirements

• Experience in customer service
• Has a lot of initiative
• Knows how to listen and identify sales opportunities
• Highly organized and able to prioritize effectively, so that you consistently meet deadlines
• Capacity to adapt to different situations
• Fluent in English, both written and verbal

Nice To Haves

• Bachelor's degree in business administration or a related field

Responsibilities

• Assist regional staff in administrative functions, such as document production and processing, report preparation, and data entry
• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects
• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process
• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support
• Exercise analytical skills by actively participating in developing the portfolio in order to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs
• In person office attendance to assist with business development and premise related responsibilities

Benefits

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Offices are closed from December 25 to January 1
• Hybrid work model

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level