Title Coordinator (Full-Time, On-Site) – Indianapolis, IN

900Work, LLC•Indianapolis, IN

11d•Onsite

About The Position

The Title Coordinator position will support the Titles Department by efficiently performing duties related to Titles operations to meet monthly aging and support goals. They will be assisting in obtaining titles throughout the country. The Title Coordinator is responsible for maintaining SLAs on Title inbox, assisting internal and external parties with questions. We are looking for someone who has strong teamwork skills, enjoys a goal driven & fast-paced environment, works well with limited supervision, is enthusiastic to be part of a multi-faceted department, is poised and professional at all times.

Requirements

Minimum of a high school diploma or equivalent required
2+ years relevant professional experience, in an administrative capacity requiring high volume transactions and phone calls
Detail orientated with excellent time management skills, ability to manage competing priorities to meet deadlines
Can work independently and as part of a team
Excellent written and oral communication skills
Strong problem-solving and organization skills with a keen sense of prioritization and time management
Strong critical thinking skills that will be used to generate resolutions for escalated accounts
Excellent coaching skills, including verbal and written communication skills
Ability to adapt and thrive in a fast-paced work environment, requiring flexibility
Exceptional customer service, organizational, and interpersonal communication skills
Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)

Nice To Haves

bachelor’s degree preferred

Responsibilities

Maintains all SLAs on assigned title department inboxes
Update account statuses for completed and title problem accounts ensuring accuracy and validity of information
Coordinate with other departments to obtain account updates for clients
Communicate with clients via phone and email to provide account updates
Answer incoming calls from internal and external callers
Follow up with title vendors to ensure a timely response on account updates
Works in conjunction with other departments to meet goals using effective communication techniques and soliciting feedback
Assist with correcting title issues by contacting state/title vendors/clients
Exercises appropriate judgement when making decisions within their scope of responsibilities
Protect information in accordance with Location Services LLC Information Security Requirements