Title Specialist - $5,000 Sign-On Bonus - Indianapolis, IN

900Work, LLC • Indianapolis, IN

4d • Onsite

About The Position

They are responsible for perfecting automotive titles in a timely manner in the correct lending partner name. The Title Specialist will work collaboratively with other Location Services production teams to ensure that title processing is done accurately, efficiently, and completed within established guidelines. We are looking for someone who has strong communication skills, enjoys a goal driven & fast-paced environment, is enthusiastic to multitask and perform multiple departmental functions, and is poised and professional at all times. This position is in office, Monday through Friday - Indianapolis, IN.

Requirements

• Ability to work in a fast pace environment with high attention to detail
• Fast learner that can comprehend, retain, and implement required policies and procedures
• Detail orientated with excellent time management skills
• Strong critical thinking skills that will be used to generate resolutions for escalated accounts
• Strong verbal and written communication skills, and effective listening skills
• Strong problem-solving skills
• Ability to de-escalate situations when a customer is upset
• Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
• Minimum of a high school diploma or equivalent required
• Dealership experience required (2+ years)
• Titles experience required (2+ years)

Nice To Haves

• Previous experience working with automobile loan and/or titles processing
• Experience with quality assurance
• Knowledge of banking, financial services, dealership or real estate processing

Responsibilities

• Accurate and efficient perfection of automotive titles for lending partners
• Verify and audit loan and title documents for accuracy
• Provide consistent and timely feedback to management
• Effective management of the Title Check Queue
• Provide outstanding customer service and meet service level agreements
• Handle customer outbound and inbound calls, including responding to voicemails, emails and text messages to obtain missing documentation; ability to de-escalate situations when necessary
• Responsible for learning and knowing state specific title laws & requirements for perfecting liens
• Ability to handle information professionally and confidentially
• Help with updating internal processes to align with state titling and form/requirement changes
• Document the system of record per applicable policy/procedure
• Monitor accounts for “red flags” or potential fraud
• Other duties as assigned

Benefits

• Competitive compensation package
• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
• PTO and holidays
• $5,000 Sign-On Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree