Coordinator, Chicago Early Learning Temp 4/13-9/11/26

Illinois Action For Children • Chicago, IL

33d • Hybrid

About The Position

Illinois Action for Children (IAFC) is a leader in the early childhood care and education sector with over 55 years of experience. IAFC programs, services, and advocacy aim to improve learning and life outcomes for children and families, particularly by reducing the effects of poverty. The organization is committed to ensuring that every child in Illinois has access to the resources needed to succeed. IAFC actively fosters a diverse, equitable, inclusive, and anti-racist culture, valuing diverse perspectives, ideas, and identities in its work and environment. The Chicago Early Learning Coordinator, under the direction of the CAE Supervisor, will assist parents in the City of Chicago seeking Chicago Early Learning options. This role involves troubleshooting application issues, educating parents on child development, quality indicators, licensing standards, and various early childhood programs (Early Head Start, Home Visiting, Doula, Chicago Early Learning, IDHS Child Care Assistance Program, Before and After school programs). The coordinator will provide follow-up to parents, act as a liaison with internal and external programs, and operate with minimal supervision while adhering to organizational standards. The incumbent is expected to uphold workplace core capabilities including accountability, customer focus, continuous quality improvement, communication, competent people, and clear priorities.

Requirements

• Bilingual Spanish
• Bachelor's degree in Social Services, Early Childhood Education or related field with at least 18 credit hours of child development and two years work experience with direct childcare OR Associates degree or two years of college classes with a minimum of 60 credit hours in Social Services with at least 18 credit hours in child development with three years work experience with direct childcare in which at least one year is in a childcare resource and referral program.
• Ability to navigate several databases, websites or programs simultaneously while assisting callers.
• Ability to travel locally.
• Strong verbal and written communication skills
• Excellent presentation skills
• Must have high speed internet

Responsibilities

• Provide information to parents, DFSS and CPS staff regarding Chicago Early Learning application and enrollment process over the phone and/or at walk-in desk in accordance with IAFC and City of Chicago policies and procedures.
• Connect parents and staff to the universal application website and Chicago Early Learning Family Resource Centers, appropriate CPS and DFSS offices, and provide tuition information.
• Ensure that problem cases are resolved in a timely, accurate and professional manner.
• Provide assistance to parents interested in applying for Chicago Early Learning programs through the online Chicago Early Learning Application, including answering questions, completing applications, updating information, providing referral assistance, and escalating issues as necessary.
• Provide enhanced referral service to parents based on their needs/requests and contractual obligations.
• Troubleshoot difficult calls from parents and Chicago Early Learning sites regarding special needs referrals, child development issues, etc.
• Provide feedback to Supervisor on CEL application, verification, and enrollment process, including issues faced by parents, trends, and customer feedback.
• Input data and maintain zip code database, DTP database, School Mint database, Smartsheet and Salesforce database.
• Refer potentially eligible parents to appropriate IAFC programs for information on IDHS program and educate parents on other IAFC programs.
• Reconcile and prepare reports for internal/DFSS/CPS use and written consumer education materials.
• Execute workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
• Perform other functions as assigned by the Organization.

Benefits

• Working with passionate team members that are driven by our Mission
• Strive to foster and implement a culture of diversity, equity, and inclusion across our organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees